Building Cleaning Service
- Who are you and what service can you provide?
- I may be interested in using your service to clean my building, how do I enquire?
- Where do you provide this service?
- What standards and targets do we work to?
- Who are our partners
- What service changes and developments are proposed?
- Is there information available which shows your performance and any complaints/compliments/suggestions?
- Do you have a focus group?
- Do you have any current vacancies for cleaning staff?
- If I wanted to make a complaint/comment/compliment how would I go about this?
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| Tel: 01925 443000 | buildclean@warrington.gov.uk | Fax: 01925 851507 | Awarded for Excellence |
Who are you and what service can you provide?
Warrington Borough Council Building Cleaning Service provides a quality assured, flexible and competitively priced cleaning service. We deliver based on an agreed specification to suit your needs and budget. Over three hundred part time and full time cleaning staff are employed. We use good quality cleaning products, modern equipment and have trained staff to ensure an efficient and effective service is delivered. We also carry out extra and emergency cleaning where requested.
I may be interested in using your service to clean my building, how do I enquire?
Please either complete our online form or contact the Customer Care Centre on 01925 443000.
Where do you provide this service?
We currently clean public buildings, Council offices, libraries, school buildings, care homes, day centres and commercial offices.
What standards and targets do we work to?
All customers are given a personalised user guide that explains in detail what they can expect from the cleaning service, what cleaning operations will take place and that standards that will be achieved.
The Service works to The British Institute of Cleaning Science Technical Standards. These define precise, measurable and challenging operational standards for each task carried out in different types of buildings. These standards can be viewed at www.bics.org.uk
Statutory standards relating to the Control of Substances Hazardous to Health (COSHH) are adhered to. These lay down clear and sensible guidelines relating to the storage and use of chemical products which may be used in the cleaning processes. A copy of the guidelines is available in each establishment that we clean.
The service standards and targets are summarised in the Building Cleaning Service Charter 
and the Building Cleaning Customer Charter
Who are our partners?
We work with a number of commercial businesses in respect of cleaning equipment, materials and consumables who provide training and advice for us. Through membership of the Association of Building Cleaning Direct Service Providers (ABCD group) we have access to a recommended list of suppliers, service partners and training partners: www.abcdsp.org.uk
We work alongside Golden Gates Housing to ensure we provide the best cleaning service to Housing Offices and Sheltered Accommodation. We also offer emergency cleaning services.
We work alongside Halton Borough Council to provide joint training opportunities such as Safe Working at Heights and we also have partnership arrangements with Warrington Collegiate who advertise and endorse our services.
What service changes and developments are proposed?
We are always searching for new products and equipment, which would improve the service we provide to our customers. Trials are currently being run on new chemicals and a ‘silent’ vacuum cleaner.
A new Quality Assurance assessment system to ensure high cleaning standards are achieved with a point scoring mechanism has been introduced recently after consultation with our Focus Group. Early indications are that this development has reduced complaints and improved cleaning standards in those buildings chosen for the trial.
Is there information available which shows your performance and any complaints / compliments / suggestions?
The service is constantly assessed against standards. View service statistics.
Do you have a Focus group?
We have a Focus Group who meet regularly to discuss services issues and improvements. If you are interested in being involved please contact us for further details
Are there any current vacancies for cleaning staff?
Vacancies are updated on a weekly basis and a list can be found in the Jobs section.
If I wanted to make a complaint/comment/compliment how would I go about this?
We welcome complaints, compliments and comments from the public as we see it as a way of helping to improve our services. Please click here to let us know your comments.
