Building cleaning service

About our service
Accreditations & awards
Contact information
Our standards
Current performance
Our partners & training courses available
Service changes and developments
Making a complaint, comment or compliment
Customer focus group
Current staff vacancies

About our service

We provide a quality assured, flexible and competitively priced cleaning service based on an agreed specification to suit your needs and budget. Our team comprises of over three hundred part and full time cleaning staff. We use good quality cleaning products, modern equipment and train staff to ensure efficient and effective service delivery.

Our team can also respond to additional or emergency work when you need it.

Customer buildings currently include council offices, libraries, public buildings, schools, care homes, day centres and commercial offices.

For further information download our service leaflet.

Accreditations and awards

Since 2006, the building cleaning service has successfully held the prestigious Charter Mark award - the government's standard for customer service excellence. This recognises our continuing commitment to high standards of customer service.

To be awarded Charter Mark, the service is assessed annually as part of a three year rolling programme. Justification and evidence has to be provided against key criteria including engagement with staff, customers and the community, in addition to keeping buildings sparkling clean at best value prices!

In 2008 the service was a finalist for best performing building cleaning service in the Association of Public Service Excellence (APSE) most improved and best performance annual awards.

Contact information

For all enquiries please contact:

Tel: 01925 443087
Supervisors: 01925 443596

Email:buildclean@warrington.gov.uk

New or additional business:Enquiry form

Fax: 01925 443590

Write: Building Cleaning Services, Hawthorne Avenue, Woolston, Warrington, WA1 4AL

Our standards

All customers are given a personalised user guide that explains in detail what they can expect from the cleaning service, what cleaning operations will take place and that standards that will be achieved.

We are committed to the British Institute of Cleaning Science Technical Standards that define precise, measurable and challenging operational standards for each task carried out in different types of buildings.

Statutory standards relating to the Control of Substances Hazardous to Health (COSHH) are adhered to.
These lay down clear and sensible guidelines relating to the storage and use of chemical products which may be used in the cleaning processes. A copy of the guidelines is available in each establishment that we clean.

Please view our Customer Charter which outlines the standards of customer care you can expect from us.

Current performance

We have a number of consultation and performance monitoring processes in place to ensure we are meeting your needs with regard to all aspects of our service. For full details, please see our performance pages.

Our partners and training courses available

We work with a number of commercial businesses in respect of cleaning equipment, materials and consumables who provide training and advice for us. Through membership of the Association of Building Cleaning Direct Service Providers (ABCD group) we have access to a recommended list of suppliers, service partners and training partners.

All redundant vacuum cleaners are collected and recycled by Bulky Bob waste collection service.

In partnership with Halton Borough Council we deliver the following training courses:

3 day caretaker development course
½ day ladder/stepladder course
½ COSHH course
1 day fire warden course
1 day manual handling course
1 day safe working at heights course.

In partnership with Warrington Collegiate we provide a 20 week day-release site manager / maintainence course.

Please telephone 01925 442959 for further details

Service changes and developments

We are always searching for new products, equipment and ways to improve the service we provide to our customers.

Our Quality Assurance assessment system to ensure high cleaning standards are achieved with a point scoring mechanism has successfully been implemented in all high schools - this ensures complaints are reduced and improved cleaning standards.

Making a complaint, comment or compliment

Whether good or bad, your feedback is extremely important to us and helps us rectify problems, improve service and congratulate staff when things have gone well.

Please use our comments form.

Customer focus group

Our customer focus group meets annually and provide an ideal opportunity for us to meet you, discuss service issues and improvements. If you are interested in being involved please contact us for further details.