Building Cleaning Surveys and Statistics

Consultation reports

• Customer satisfaction survey 2007
• Customer satisfaction survey 2006
• Customer satisfaction survey 2005

• Staff survey 2006          

• 2008 mystery shopper

• Working at Heights training courses feedback 2005

Building cleaning - Association of Public Service Excellence (APSE) results

The service is a member of a performance network for Building Cleaning Services organised by the Association of Public Service Excellence.  The following documents present the results of key performance information, which compares the service within an agreed family group of authorities and includes a previous year comparison.   Please note from 2005/06, the year on year analysis has been included within the same document.

• 2006 / 2007 results
• 2005 / 2006 results
• 2004 / 2005 results           Analysis 2004/2005   
• 2003 / 2004 results           Analysis 2003/2004
• 2002 / 2003 results           Analysis 2001/2002 & 2002/2003      

Monthly specification monitoring statistics

• Specification monitoring 2007/2008
• Specification monitoring 2006/2007
• Specification monitoring 2005/2006 

High schools - quality assurance scheme monthly statistics

• High schools - quality care review 2007/2008
• High schools - quality care review 2006/2007

Compliments received

2007   2006   2005

Complaints received

2007   2006   2005