Bulky Waste Collection
- How can I dispose of large household items?
- Is there a charge for this service?
- When and how do I pay?
- Do you dispose of fridges, freezers and other white goods?
- How many items will you collect?
- How do I know when my items will be collected?
- Where do I leave items for collection?
- What won't you collect?
- How can I dispose of items you are unable to take as part of a bulky waste collection?
- How can I request a bulky collection service?
- How do I cancel an arranged bulky collection or visit?
- How can I make a complaint/comment/compliment?
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| Tel: 01925 443322 | contactwarringtonenvironment@warrington.gov.uk | Fax: 01925 443211 |
How can I dispose of large household items?
As part of our bulky waste collection service we will collect and dispose of your ‘bulky’ household items.
As a general rule, anything that you might take with you when you move house we will collect such as furniture (chests, wardrobes, dressers etc), carpets, beds, mattresses, bicycles, exercise equipment, garden equipment and the like.
Is there a charge for the service?
We charge for the collection of bulky household items as follows:
- Up to 3 items £20 (£17.02 +VAT)
- For each additional item a charge of £6.67 (inc VAT) applies.
If you request a bulky collection, the exact cost of your collection will be confirmed to you before a collection date is arranged. If you are unhappy with the cost, you are free to cancel your request.
If you claim Housing Benefit or Council Tax Benefit, you are entitled to request one free collection of 3 items, per household, per year (a year being from the 1st April to the 31st of March). You will need to provide us with your property address, benefit reference number and your National Insurance number if you wish to claim this free service, as we need to verify that you are in receipt of benefit. You will be sent a form to complete and return to us confirming these details.
If you are in receipt of another benefit such as Job Seekers Allowance, Income Support, Pension Credits etc, please contact us to enquire whether you qualify for a free collection.
When and how do I pay?
After a (chargeable) bulky waste collection has been made you will receive an invoice for payment in the post. You can pay this bill using a variety of payment methods. For further information on how and where to pay, please refer to the back of your invoice.
Do you dispose of fridges, freezers and other white goods?
The Council, in partnership with CREATE Liverpool provides a free collection service for white goods. We will collect the following white goods;
- Fridges
- Freezers
- Fridge/Freezers
- Cookers
- Washing Machines
- Tumble dryers
- Spin dryers
- Dishwashers
Bulky Bob's, who are a waste management and recycling social business, collect the appliances on behalf of CREATE. Bulky Bob's is a real life example of "joined up service delivery" showing how a Local Authority can achieve best value, improve services, tackle poverty and support the growth and sustainability of social enterprise (www.frcgroup.co.uk 
). Collected goods are safely recycled.
How many items will you collect?
If you arrange a collection using the online form, you will only be able to request a maximum of 5 items to be collected, per collection type. If you require the collection to consist of more than 5 items per collection type, please contact us.
How do I know when my items will be collected?
Collections take place daily in different areas of the town.
If you request the bulky collection service by telephone, we will arrange a collection date with you. If the request is made by email or by using the online form, you will be contacted within 2 working days to arrange a collection date.
Unfortunately we are not able to specify a time of collection - items will be collected between 8am and 3.30pm on the day of the collection.
Where do I leave items for collection
Items for collection should be left at the front of the property, but we will collect items from the side subject to them being easily accessible.
We offer an assisted collection service for goods which cannot be left outside the property but certain restrictions apply. You must tell us if you need an assisted collection.
Collectors will not disconnect appliances, remove loose waste or dismantle furniture. We aim to recycle collected goods where possible, so please keep items covered up or indoors where possible.
- Items for collection should be left at a prearranged collection point, not all over the property.
- Where possible, all items for collection should be clearly labelled.
- All items must remain within the curtilage of the property and not spill over onto the public highway.
- If you have added extra items for collection and not told us or changed the description of the items you want us to collect. These items will not be collected.
What won’t you collect as part of the bulky waste collection service?
Sorry, we cannot help with house clearances or take the following items:
bathroom suites, shower units & trays, vanity units
garden waste or soil, fence or fence panels, garage door, patios doors, rotary drier, sheds, trees and shrubs
other such as general bagged rubbish, building waste or rubble, fitted wardrobes, kitchen units, car parts or motorbike parts, doors, window frames, gas bottles, asbestos, chemical & clinical waste
This list may not include all uncollectable items. If you are uncertain whether we will remove an item, please contact us for further advice.
We have the right to refuse collection of items in poor non-recyclable condition or dangerous and insecure items such as wet and heavy mattresses or furniture.
How can I dispose of bulky items that you won't ?
You can take such items free of charge to our community recycling centres at:
- New Cut Lane, Woolston
- Sandy Lane, Stockton Heath
- Gateworth, Off Barnard Street, Sankey Bridges.
These centres are open everyday except Christmas Day and New Years Day. For further information and opening times for the recycling centres in Warrington, please see our Waste Management webpages or contact us.
Alternatively we offer a 'visit and price service' - our customer services advisors will inform you if this service is applicable. This is a free quotation service. A member of the collection team may visit you to assess whether the council is able to remove the items for you. If appropriate, they will give you a quote for the cost of collection and if you wish arrange a collection date with you.
You are under no obligation to take up the collection service.
How can I request a bulky collection service?
You can apply for the bulky waste collection services by contacting us directly or completing the online Bulky Collection Services Request Form
- Bulky waste collection
- Free bulky waste collection for people claiming benefit
- Free white goods collection
- Visit & Price service
How do I cancel a pre-arranged bulky collection or visit?
Please contact us as soon as possible - you are required to give us 48hrs notice.
How can I make a complaint/comment/compliments?
We invite you to register any complaints, compliments and comments as we see it as a way of helping to improve our services. Please complete our online form to note your comments.
