Our performance
How has the council performed?
We are continuously reviewing and improving targets we set to make sure they are both challenging and reflect service users requirements.
For the year 2008–2009, we dealt with service requests in respect of:
Part 1 – Landlords and tenants
General housing complaints
Target: 95% initial response within three working days
Outturn: 100% of requests were responded to within three working days
Imminent risk to health and safety
Target: 95% initial response within one working day
Outturn: None received.
Housing visits – immigration
Target: 95% initial response within 10 working days
Outturn: 100% of requests were responded to within 10 working days
Part II – housing renewals assistance
Landlord renewals assistance / grant enquiries
Target: 95% initial response within three working days
Outturn: 100% of requests were responded to within three working days
Owner-occupier renewals assistance / grant enquiries
Target: 95% initial response within three working days
Outturn: 96% of requests were responded to within three working days
Disabled facilities grant enquiries
Target: 95% initial response within three working days
Outturn: 100% of requests were responded to within three working days
Processing grant/assistance claims
Target: 95% processed within 15 working days
Outturn: 94% of claims were responded to within 15 working days
Applications processed within statutory time
Target: 100% processed within statutory time
Outturn: 100% processed within statutory time
In line with best value policies, we will continuously monitor and improve our service. We invite comments from the community in respect of our service and adopted standards and provide questionnaires to complainants to help us determine our effectiveness and review the quality of our service.
For more information, or to comment on these standards or if you need help with your housing conditions, please contact:
Private Sector Housing
Environment & Regeneration Directorate
PO Box 875
Warrington
WA1 1WP
Tel: 01925 442448 / 25
Fax: 01925 442412
E mail: privatesector@warrington.gov.uk
Minicom: 01925 442425
Or, visit our new reception at:
the Gateway
Homelessness and Housing Advice / Private Sector Housing
89 Sankey Street
Warrington
WA1 1SR
What should I do if I am unhappy about the council's service?
Warrington Borough Council is committed to providing high standards of service. If we fail to meet your expectations we would like to know so that we can put things right, learn form our mistakes and improve our services wherever possible.
You can complain by calling in person or by telephoning private sector housing on 01925 442446. If you prefer, you can put your complaint in writing to:
Mr P Taylor
Head of Service
Regeneration, Development & Housing
New Town House
Buttermarket Street
Warrington
WA1 2NH
Last updated 02/02/2010 11:26:02
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