AOL Browsers

Occasionally the AOL browser is not able to properly run the online application form.  If you are accessing the form via an AOL browser and the following message is displayed: "Your session has expired press here to restart the form" you can use the following suggestions to help resolve the issue.

Clear the web cache and delete temporary files

1. Start AOL
   from the AOL menu bar
2. Select Keyword > Go to Keyword
3. type the keyword preferences
4. Click Go
   Dialog box: AOL Settings: Customize your AOL Experience
5. Select Essentials tab > Internet (Web) Options - Set Web browser options and properties
   Dialog box: Internet Options
6. Select General tab
7. Click Delete files
   Dialog box: Delete Files: Delete all files in the Temporary Internet files
8. Select Delete all offline content
9. Click OK
10. Click OK     

Optimize your AOL browser settings:

1. Start AOL
   from the AOL menu bar
2. Select Keyword > Go to Keyword
3. type the keyword preferences
4. Click Go
   Dialog box: AOL Settings: Customize your AOL Experience
5. Select Essentials tab > Internet (Web) Options - Set Web browser options and properties
   Dialog box: Internet Options
6. Select Security tab
   Dialog box: Select a web content zone to specify security settings
7. Click Internet icon
8. Click Default Level (which sets the browser to Medium)
9. Select AOL Browser tab
   Dialog box: Web Graphics: Do you want Web graphics to be compressed? This will display Web pages quicker.
10. Click Never compress graphics
11. Click OK
12. Close AOL
13. Restart AOL     

Further information regarding this issue can be found on the Java website: www.java.com/en/download/help/aol.xml