How has the council performed?
We are continuously reviewing and improving targets we set to make sure they are both challenging and reflect service users requirements.
For the year 2009–2010, we dealt with service requests in respect of:
Part 1 – Landlords and tenants
General housing complaints
Target: 95% initial response within three working days
Outturn: 100% of requests were responded to within three working days
Imminent risk to health and safety
Target: 95% initial response within one working day
Outturn: 100% were responded to within one working day.
Housing visits – immigration
Target: 95% initial response within 10 working days
Outturn: 100% of requests were responded to within 10 working days
Part 2 – Housing renewals assistance
Target: 95% initial response within three working days
Outturn: 100% of requests were responded to within three working days
Owner-occupier renewals assistance / grant enquiries
Target: 95% initial response within three working days
Outturn: 100% of requests were responded to within three working days
Disabled facilities grant enquiries
Target: 95% initial response within three working days
Outturn: 100% of requests were responded to within three working days
Processing grant/assistance claims
Target: 98% processed within 15 working days
Outturn: 96% of claims were responded to within 15 working days
Applications processed within statutory time
Target: 100% processed within statutory time
Outturn: 100% processed within statutory time
In line with best value policies, we will continuously monitor and improve our service. We invite comments from the community in respect of our service and adopted standards and provide questionnaires to complainants to help us determine our effectiveness and review the quality of our service.
Contact
For more information, or to comment on these standards or if you need help with your housing conditions, please contact:
Private Sector Housing, Environment & Regeneration Directorate
Tel: 01925 248487 / 248483
Fax: 246897
Email: privatesector@warrington.gov.uk
Visit us at:
housingplus reception
the Gateway
85-101 Sankey Street
Warrington
WA1 1SR
You can complain by calling in person or be telephoning the Private Sector Housing Manager on 01925 248480.