There are restrictions in place for visitors, in line with the current government guidance, to help keep residents as safe and well as possible, but we understand the importance of care home residents maintaining contact with loved ones.
We are working with care homes across the borough, to ensure government guidance is being followed regarding people keeping in touch with their loved ones.
We are asking care homes to encourage and promote contact and communications between residents and their families. Where there has been a coronavirus outbreak within a home, face to face visiting can only take place in exceptional circumstances.
We have provided all homes with a risk assessment template, including examples of what may constitute an exceptional circumstance that may assist them in taking those decisions.
All planned respite care is being reviewed and only critical respite will continue. Please contact your social work team directly if you have any queries. We will do our best to continue supporting carers as much as possible through our carers support services.