Following recent government advice concerning the management of coronavirus (Covid-19), and to keep people at the lowest risk possible, we'll be facilitating business differently until further notice.  

Your request for our service will be reviewed and prioritised. Before compiling evidence or completing our online form, we suggest you send our advice letter to your neighbour as this may resolve the problem quickly. 

Diary sheet

If you feel it's still necessary to complete our smoke and odour diary, you'll need to download and complete it to record the nuisance for a couple of weeks.

The diary sheet must be filled out accurately, as there's a possibility that this will be used as evidence in possible legal action. Once you've completed the diary sheet, it must be signed and e-mailed to us. Where possible, we'll review the completed diary and contact you. 

Following current government guidance, we've made changes to some face to face services. In particular, we'll no longer be able to visit you in your home. Given these restrictions, our officers will identify the best course of action for your request for service. 

These are unique and challenging times for everyone, and we thank you in advance for your co-operation.