You’ll need to include:
- proof of address - such as your driving licence, benefit award/pension letter, or we can check our records (we don’t accept utility bills, bank statements or tenancy agreements)
- proof of identity - such as the photo of your passport, a valid driving licence photocard, marriage certificate or birth certificate (if you're a married woman - you'll also need a marriage certificate)
- a passport-style photograph of yourself (taken within the last month)
- Proof of disability - acceptable forms of evidence are detailed on the application form
You’ll need to have a photo of each of these, or have them scanned onto your computer, phone or tablet, so that you can attach them to your application.
If you’re unable to upload your documents to your application, please email them to firstname.lastname@example.org or post them to Concessionary Travel Team, East Annexe, Town Hall, Sankey Street, Warrington WA1 1UH.
During the application process, we may ask you for more information or evidence, or we may ask you to meet with an independent assessor.
Bus passes are issued free of charge and valid for up to a maximum of 5 years dependent on the category you apply under. If you wish to reapply, please do so before the expiry date of your current bus pass by following the same application process, described above.
If your bus pass is lost or damaged
Please tell us if you need a replacement bus pass, there is a fee of £10. You’ll be asked to make a card payment to complete the request, card payments will appear on your bank statement as ‘WBC MV Internet’ followed by the amount paid.
If you find your lost pass before you receive your new one, we can’t give you a refund. Please return the found pass to us for secure disposal.