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The council's social alarm service is called Carecall and can help older and vulnerable people to remain living independently and safely in their own homes. This service ensures that people are able to get assistance as quickly as possible in case of an emergency at home.

We aim to give people peace of mind by knowing that professional assistance is only the touch of a button away.

How does it all work?

The Carecall service is linked to your home through your existing telephone line via a Carecall unit and a lightweight portable trigger worn as a pendant or on your wrist. Pressing the button can raise an alarm anywhere in your house or garden.

Whenever you need emergency help you just push a button on your Carecall equipment and you will be connected to our dedicated all year round, 24 hour control centre. The centre is immediately notified and our expertly trained staff will speak to you and assess what level of response you need. This can range from caring reassurance, contacting your relatives and friends or the emergency services.

How much does it cost?

Carecall costs less that the cost of a daily newspaper. There is an initial installation charge plus a quarterly charge for the service for the provision of Carecall. You will be advised of the charge before you decide to go ahead with the service.

How can I get Carecall?

Please contact the Access Social Care team on 01925 444239

You can find out more information about social alarm systems and useful technology by visiting the Living Made Easy website or the Telecare Services Association website.


Telecare is a range of equipment and services that support your safety and independence in your own home.