Our dedicated local contact tracing service works in partnership with the national test and trace programme to help with local contact tracing and to ensure support is available for people who are self-isolating.


The national test and trace programme aims to contact people who have tested positive for coronavirus or those who are defined as having been a ‘close contact’ to someone who has tested positive. 

Those cases that the national test and trace service has been unable to reach, however, are passed on to councils for them to follow up locally to gather test and trace information and to offer support. A new and dedicated team of call handlers is now operating, seven days a week, within the council’s contact centre to rapidly trace even more residents.

Self-isolating is absolutely essential, and it is a legal requirement to self-isolate if you test positive or are told to self-isolate by Test and Trace. You could be fined if you do not self-isolate. To self-isolate means to remain at home – you cannot even go outside for a loaf of bread or exercise (unless you are exercising in your private garden).

How you will be contacted

Residents with mobile numbers will receive a text to notify them that a contact tracer will be getting in touch. For those who the council are still unable to contact locally through the call handlers, officers will be following up with house-to-house outdoor visits.

House-to-house visits

The purpose of these visits will be to ensure that those self-isolating have the support they need to remain at home, given that it is against the law not to stay at home if you have been instructed to self-isolate.

Door knocking will commence from Thursday 14 January, and officers undertaking house-to-house visits will clearly display valid identification. Officers will have also received infection control training to ensure that any house visits are conducted safely.

Remember, if the council contacts you either by phone or house visit, we will never:

  • ask you to dial a premium rate number (for example, those starting 09 or 087)
  • ask you to make any form of payment, or purchase a product of any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PIN numbers, or ask you to set up any passwords or PIN numbers
  • disclose any of your personal or medical information
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software or ask you to hand over control of your PC, smartphone or tablet
  • ask you to access any website that does not belong to the council, the government or NHS

Support if you’ve been told to self-isolate

  • The latest information about Warrington’s coronavirus restrictions and guidance can be found on the coronavirus homepage.
  • If you need support when self-isolating visit our safe and well page for more information. Or, you can call us anytime on 01925 442441 or 442443. For more information about support available through local volunteers as part of the ‘Good Neighbour’ project, visit Warrington Voluntary Action's website at warringtonva.org.uk/CEV
  • You can also check eligibility for self-isolation payments through the national scheme through the gov.uk website, which could enable you to receive a £500 Test and Trace Support Payment.