Get hands on with your career

Let us help get you on the right path

Length of course: 30 Guided Learning Hours

Exam board: City & Guilds

When you have completed the course you will know:

  • How to deliver good customer service
  • Different communication methods
  • How to provide good customer service in line with organisational procedures
  • How to effectively deal with customer queries, problems and complaints

Other details: The course will be delivered to include; group activities and independent learning, as well as Customer Service research through a practical activity in the community. You will receive support and guidance from your tutor throughout and the course will be assessed by an externally marked test. 

You could follow up this course by doing:

  • Level 2 Customer Service Qualification
  • Gain employment in a customer facing role

Get in touch

The information that you provide will only be used for the purpose of fulfilling your query and contacting you if necessary about the request you have made. The information will not be shared on or used for any other purposes. For more information on how your data will be used please send us an email or  see our privacy policy

 

EU logo

Parents First logo

Contact

Careers Centre,
One Time Square,
Warrington,
WA1 2EN

Currently closed for face to face visits due to Covid-19

01925 442211
careersservice@warrington.gov.uk

Follow us 

Facebook

Twitter