Get hands on with your career

Let us help get you on the right path

Length of course: 60 Guided Learning Hours

Exam Board: City & Guilds

By the end of the course you will:

  • Know how to deliver good customer service to different types of customers
  • Know organisational customer service policies and procedures
  • Understand the benefits to an organisation of having a good reputation
  • Understand the qualities and attributes required in the customer service role
  • Understand importance of responding effectively to customers’ needs, expectations and complaints
  • Understand the importance of different methods of communication used to deal with different types of customers

Other details: The course will be delivered to include; group activities and independent learning. You will receive support and guidance from your tutor throughout and the course will be assessed by an externally marked test. 

You could follow up this course by doing the following:

  • Level 2 Apprenticeship in Customer Service
  • Gain employment in a Customer Facing role

Jobs you could apply for include but are not limited to:

  • Customer Assistant in Retail
  • Call Centre assistant
  • Receptionist
  • Front of house staff in a hotel
  • Bar staff
  • Bank assistant
  • Delivery driver
  • Travel agent

Get in touch

The information that you provide will only be used for the purpose of fulfilling your query and contacting you if necessary about the request you have made. The information will not be shared on or used for any other purposes. For more information on how your data will be used please send us an email or  see our privacy policy

EU logo

Parents First logo


Careers Centre,
One Time Square,

Currently closed for face to face visits due to Covid-19

01925 442211

Follow us