High Intensity User Lead - Fixed term for 2 years - Jobs

Vacancy type
Full time
The Gateway

Open only to internal candidates, existing employees or agency placements within Warrington Borough Council

To clarify if you are eligible to apply as an internal candidate, please contact a member of the Recruitment & Vetting Team via recruitment@warrington.gov.uk or telephone 01925 444157.


Fixed term for 2 years

GRADE 8 £31,371 - £34,788

37 Hours per week - open to job share

Advert Ref FAW/001/18

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

An exciting opportunity has arisen for a High Intensity User (HIU) Lead / Community Coach to join Warrington Borough Council within the Warrington Wellbeing Service to work across the local health and social care system.

We are seeking an experienced, motivated individual, with experience of working with people with complex needs as well as working within a fast-paced environment. The successful candidate will work with a rolling cohort of patients who attend A&E, call 999 or have been admitted to hospital more than might be expected.

We are looking for an individual whose ability to connect with strangers is strong enough to be able to change the behaviours of people with even the most complex medical/social needs. You will seek to appropriately reduce the number of emergency contacts and other care interactions across Warrington. 

Skills required will be empathy, compassion, strong negotiation, patience and a real appetite for helping those that many others may have either forgotten about or have turned away.  This is an excellent opportunity to make a difference to people’s lives,  by putting in place interventions that reintegrate people into the local community, without the need to make demands on services that may not be the most appropriate   to meet their needs . The successful candidate(s) will be working closely with the local Clinical Commissioning Group, A&E department, ambulance service, police, local authorities and local community health teams. 

Some flexibility will be required as there may be some out of hour’s calls for service. 

The work will be a combination of face to face contact with high intensity users as well as telephone contact and liaison with other service providers to support improved outcomes for service users 

Who are High Intensity User Leads / Community Coaches?

HIU leads / Community coaches draw on the involvement and valuable skills of those around them such as the voluntary sector, Camerados, social services, clinicians and neighbourhoods in order to re-connect frequent users of health care into their communities.

They may hold a relevant professional qualification (but not essential) and have acquired knowledge and experience of working with clients in either a hospital or community environment. They may not be clinical or professional but have a strong sense of emotional intelligence and their personality is one that strangers connect well with. We would look to recruit suitable candidates with experience of working with clients who are isolated who present with multiple and complex needs.

What do HIU Leads / Community coaches do?

An HIU Lead / Community coach assesses the needs of client and uses ‘out of the box’ thinking to resolve their ongoing issues. A plan is prepared and implemented which is bespoke for each client and which is continually changing in line with the client’s needs at that time. Once they are flourishing independently they are discharged to step-down services to continue the work.

An HIU lead is responsible for connecting with the hard to reach groups in society in order to make a sustained improvement in their lives.  Our belief is “when individuals flourish and their basic human needs are met, only then will their contacts on health care services be sustainably reduced”. If this is a challenge you are looking for then you would be most welcome to apply.

If you would like further information about this post please contact Di White on 01925 248460.

Download job documents

Grade 8 £31,371 - £34,788
Closing Date
Monday 22 April 2019