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Administrative Assistant - Families First Service - Jobs

Vacancy type
37 hrs, permanent
Grade 5 £18,746 - £21,268
New Town House
Closing Date
Tuesday, 22nd August 2017

Families First Service is a new innovative service that is an important part of the work we are doing in Warrington to ensure we provide the best possible services to Children and Families.

The team work with children and families who are experiencing difficulties and work with them to improve things and to prevent children coming into care.     

The role will provide and ensure high quality effective administrative support to the Families First Intensive Intervention team based at New Town house and the Outreach and Respite Team who will be based in the New Respite Unit in Warrington. You will be responsible for the administration of the unit including minute taking, co-ordinating and managing meetings, this will require the officers to have excellent organisational skills and require the officer to proactively plan in advance. You will be required to manage a rota for children’s respite provision. This will require liaising with families and professionals to ensure children receive the support they need.

You will provide administrative support for various Directorate/ Corporate governance requirements as directed by Senior Management, to provide administrative support to the Edge of care panel. You will required to update and input information on child records, manage diaries, filter appointments and engagements including room/venue booking and meeting facilitation, often planning in advance.

The post holder will exercise judgement and update Senior Managers as necessary relating to general or specific issues within the service areas. In addition, you will receive and respond to correspondence i.e. telephone calls, general enquires, providing general information and advice about the service to customers in the most appropriate format to meet their needs having regard for the need to present an efficient / professional image to the public.

You will act as a first point of contact for Senior Managers, providing advice and guidance when required and dealing appropriately with callers in person, by telephone and by e-mail and ensuring high levels of customer service.

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