From Tuesday 22 September, there will be new coronavirus restrictions for Warrington.
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This information and form on this page is intended for professionals and agencies only. If you're a resident and need help with housing issues please visit our housingplus page
From 1st October 2018, Public Services (as defined by the Homelessness Reduction Act 2017) will have a duty to make referrals to statutory homelessness services where they have client who is homeless or at risk of homelessness. In Warrington this will be the Council’s Housing Options Service known as Housing Plus.
Other agencies not included in the required list below may wish to refer cases to us and will be able to use this Referral route.
Public Services will include the following:
All Public Services will be provided with information about how to refer cases to Housing Plus by sending a referral email.
The Referral email needs to contain brief information about the client being referred.
The above items are mandatory. If you have any other information you wish to provide us, then they must be careful about Data Protection and use secure email addresses.
All public bodies must obtain permission from their client before making a referral and confirm this to us on the referral email. Permission can be verbally or in writing and we do not need to see this permission. We do need to have the confirmation that permission has been provided on the Referral email for us to take action.
Once a referral is received a member of the Customer Services Team will enter details on the Locata Database and make initial contact with the client referred, within three working days.
Once assigned to a Housing Options Officer the case should progress in the usual way. If additional information is required from the Referring Agent then further enquiries should be made in the usual way, observing Data Protection requirements.