Energy rebate payments updates
26 May 2022
We’ve now paid out over £8m in Council Tax energy rebates to 54,000 households.
In some cases we require further details before we can make a payment. We will be writing to those customers to resolve any queries.
For those residents who don’t pay their Council Tax by direct debit we’re currently testing the process and form needed to apply for the rebate.
This should be completed by the middle of June. The application form will then be made available on our website.
We understand any delays are frustrating but we have to follow government guidance and ensure payments are issued correctly.
18 May 2022
We are still processing the £150 energy rebate to residents who pay their Council Tax by Direct Debit. Almost 50,000 residents have received the funds and we are now checking accounts where the liable resident for Council Tax and the name of the Direct Debit payer don’t match. We expect to clear these this week meaning several thousand more payments will be made in the next few days.
9 May 2022
We will start processing the £150 Energy Rebate payments for those residents who pay by direct debit from Tuesday 10 May 2022. If your direct debit was set up before 17 April 2022 you should receive your payment early next week. Please note, if you have recently changed address this may cause a delay in processing your payment.