Online forms: Street light problem

Report a street light problem 

The street lighting service provides and maintains the majority of the 26,000 streetlights and 4,000 lit signs and bollards throughout Warrington.

Use this form to report a problem with a street light or a lit bollard.

The team will aim to inspect and fix the problem within five working days. If the problem is caused by the electrical supply then it may be necessary to contact the utility company to assist with the repair.  


A street light fault is classed as an emergency if the light’s wires are exposed, if the shade is broken or hanging off or if the problem is caused by a road traffic accident.  If you think the problem is an emergency, please call Contact Warrington on 01925 443322 and the team will aim to inspect the light within two hours.

To report a faulty light you will need to tell us:

  • What the problem is, i.e. light out, light flickering, damaged pole, wires exposed
  • The street/road name
  • The individual street light number, if you know it (usually printed on a yellow sticker on the pole)
  • As much information as possible about the location of the light
  • You can also upload images

You can report an issue anonymously if you wish, but you will need to provide an email address so that we can confirm we have received your report and tell you your reference number.

We will only ever use this information to deliver the service that you have requested. 

The data we collect from our online forms is stored for no more than six weeks.  However teams within the council may store your data for longer in order to continue to provide you with the service you have requested.  For more information see our website privacy policy.

Please note: For security reasons our online forms have a 10-minute timeout feature (per page of the form) - the details you have entered will NOT be saved if you take more than 10 minutes to type information into each page of the form.

Therefore if the details of your complaint will take a while to type, you may like to draft the wording before you begin this form, and then copy and paste it in response to the relevant questions.