Online forms: Bin collection issue
You can use this form to tell us if your black, blue or green bin has been missed. You can also use this form if you're experiencing any other issues with your bin collections.
Before you report an issue to us, please check that:
- your bins were out on the correct day - Search by postcode to find your bin day
- your bins were out by 6.30am
- your bins were left for collection in the right place
- no extra waste was next to your bin and the lid was fully closed
- the right waste was in the right bin – check what goes in which bin
- the bin was not too heavy
Missed black bins
If your black bin has been missed we will normally organise to collect three extra sacks on your next collection day, however it will depend on the circumstances.
- Please note that the refuse team will only collect three extra sacks if your bin has been reported as missed, extra sacks will not be taken unless you have contacted us and we have agreed to collect them.
- Please note due to limited manpower we don't offer a service to return for any missed bins, returns are only done in exceptional circumstances and at our discretion.
Missed blue or green bins
If your blue or green bin has been missed we'll ensure that your bin is collected on your next usual collection day. Extra recyclable and garden waste can be taken to one of the community recycling centres.
If you're registered with the assisted collection scheme we will return to collect your bin(s). Find out more about this scheme...
To report an issue with your bin collection you'll need to tell us:
- Your name, address and contact details
- Whether it's your bin which is affected or if you're reporting a missed bin or collection issue on behalf of someone else
- What colour bin is the issue affecting
- Which day of the week your collection day is
- Whether it is just your bin, or if the whole street has been missed (if the whole street has been missed, please wait until 5.30pm before you report it)
- If you are registered with the assisted collection scheme
Please note: For security reasons our online forms have a 10-minute timeout feature (per page of the form) - the details you have entered will NOT be saved if you take more than 10 minutes to type information into each page of the form.
Therefore if the details of your complaint will take a while to type, you may like to draft the wording before you begin this form, and then copy and paste it in response to the relevant questions.