Online forms: Complaint

The council is committed to dealing with all complaints fairly and impartially. Complaints are important to us so that we can put things right where they have gone wrong, learn from complaints to improve our services and stop the same thing happening again.  If you feel we have let you down then please tell us about it. 

We encourage any customer who is unhappy with any aspect of a service provided by the council to raise their concerns with a member of staff in the service area first, to see if it can be resolved another way before escalating concerns to a complaint.

There are certain subject areas that we would not consider as a complaint, these include first time request for services such as removal of fly-tipping, dog fouling or missed bins.

Before we deal with your concerns as a complaint, we would like the opportunity to try and resolve these issues for you. To notify us of an issue for the first time, please complete the relevant online form instead.

If you then wish to make a complaint, you can do so by completing this online form.

You can find out more information about making a complaint, the complaints procedure and other ways to contact us on the complaints webpage.

To make a complaint you will need to tell us:

  • Who you are, including your name, address, telephone and email
  • As much detail as possible about the issue
  • What you would like the council to do as a result of your complaint
  • You can also upload a document/image to support your complaint
  • How you would like us to contact you

Please note: For security reasons our online forms have a 10-minute timeout feature (per page of the form) - the details you have entered will NOT be saved if you take more than 10 minutes to type information into each page of the form.

Therefore if the details of your complaint will take a while to type, you may like to draft the wording before you begin this form, and then copy and paste it in response to the relevant questions.