Help and support during COVID-19
Help at hand for people affected by coronavirus
There is a range of support available for anyone whose life has been impacted by COVID-19. The pandemic has taken its toll on people in many different ways, with some people’s lives affected more severely than others.
Some people may be struggling to adapt to a world which has changed and may be suffering from anxiety. In some homes, the stress of the past 18 months has led to family relationships becoming difficult to manage. There has also been an increase in people who live in fear of or experience violence in their own home.
At the same time, restrictions have meant most people have not been able to move about as much as they used to. Being at home all of the time has led to many people eating more than usual, while the limited opportunities to socialise have led some to drink more alcohol at home, which has become a difficult routine to break.
The pandemic has also had a financial impact, with many people being placed on furlough or losing their job. This has caused hardship, leading to rent arrears or difficulty keeping up with mortgage payments.
It is important that you continue to receive the care and support you need to help you stay safe and well.
Any carers or visitors who support you, or a child or young person in your care, with everyday needs, can continue to visit. They should follow social distancing guidance where close or personal contact is not required.
They should do so unless they have any of the symptoms of coronavirus (a new continuous cough, a high temperature, or a loss of, or change in, their normal sense of taste or smell).
If you are suffering from long-term medical symptoms related to Covid, you should, of course speak to your GP. However, if you are not happy with the care you have been given, you can contact the Patient Advice & Liaison Service (PALS) who can assist with any concerns you may have, provide independent advice and resolve problems. Tel: 01925 27 5512; Out of hours tel: 01925 66 2281 (24 hour voicemail); Email: email@example.com
NHS services may also be delivered in a different way or in a different place than you are used to, for example via an online consultation, but if you do need to go to hospital or attend another health facility for planned care, extra planning and protection will be put in place.
You should also continue to access support from the NHS Volunteer Responders if required, including help with shopping and medicines delivery, a regular, friendly phone call, and transport to and from medical appointments.
Visit the NHS Volunteer Responders website, or call 0808 196 3646, between 8am and 8pm to arrange support.
To kick-start your health, manage your weight or get exercising, visit the Livewire Lifestyle web page or call 0300 003 0818
It is completely normal during these uncertain and unusual times to feel anxious or feel low.
Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus.
The Every Mind Matters website offers advice and practical steps that you can take to support your wellbeing and manage your mental health during this pandemic.
If you urgently need to speak to someone about your mental health, you can call the NHS dedicated, 24-7 crisis line 0800 051 1508.
Warrington’s mental health awareness website – happyoksad.warrington.gov.uk – has a directory of online, local and national support services available to help improve your mood, and details of what to do if someone is having a mental health crisis.
If you, or someone you know, is experiencing a mental health crisis, call Warrington's freephone helpline on 0800 051 1508. Lines are open 24 hours per day, seven days a week.
There is financial support available for those who are self-isolating.
Recognising that self-isolation is one of the most powerful tools for controlling the transmission of coronavirus, a Test and Trace Support payment of £500 will ensure that those on low incomes are able to self-isolate with financial assistance.
Find out more about the payment, whether you're eligible, and how to apply on our self isolation webpage.
For employment and financial issues (including mortgagee arrears) visit the Citizens Advice Bureau website or email firstname.lastname@example.org. You can also call the National Advice line on 0300 3309 091
Warrington Community Centres are located across the borough and offer a wide variety of activities, including money advice, exercise classes, luncheon clubs and craft session. You can find your nearest centre and find out what is happening in your area by visiting warrington.gov.uk/communitycentres or calling 01925 818017.
Support if you’ve previously been shielding
If you are clinically extremely vulnerable, you could be at higher risk of severe illness from coronavirus.
Shielding has ended in England. Read the guidance for people who are clinically extremely vulnerable for what you should do now. It has information about:
- social distancing from people you do not live with (even after you’ve had the vaccine)
- working safely
We are working in partnership with Warrington Voluntary Action and other local organisations to deliver a 'Safe and Well' service to support you. We can advise and provide practical support on any of the issues outlined below.
How to access support
It is important that if you have trusted family, friends or neighbours who you are able to call on for help, and you should approach them if you need support.
However, if you do not have access to trusted help, you can access our safe and well service. The service can help with things like:
- if you are struggling to source food or collect prescriptions
- if you are feeling worried or isolated and need someone to talk to
- if you are struggling to cope with other practicalities to keep yourself safe and well
If you need help, advice or support, please let us know.
Or, you can call us on 01925 443322.
There is also support available through local volunteers - find out more about Warrington Voluntary Action's Good Neighbour scheme.
Or, email the team at email@example.com or call 01925 246880.