Message from the Mayor of Warrington, Cllr Maureen Creaghan

The Covid-19 pandemic has had a devastating impact on so many people – and has taken its toll in lots of different ways. For many, it has been very difficult to overcome these challenges.

Through my role as Mayor, I have heard first hand of the hardships many local people are facing. I have heard about the daily struggles they have endured – and continue to endure – in their day-to-day lives.

I have spoken to people who are suffering the effects of long COVID, and people who are struggling with the strain of providing care for family members and friends.

Others are struggling with the anxiety caused by adapting to a world which has changed, or are facing difficulties with family relationships, or violence in the home. Others still are facing financial hardships through the loss of their job.

I feel it is important for me to use my position as Mayor to help raise awareness about these issues and to reassure people that they are not alone. I’m absolutely committed to playing my part in helping people get the support they need.

There is lots of wellbeing support available for local people - and you can use the links on this page to connect with a range of services which can help you overcome any issues you are facing.

I am currently working with health professionals and our neighbourhoods team to develop further support avenues, and I will be providing an update on this in the near future.

Ongoing support


It is important that you continue to receive the care and support you need to help you stay safe and well. 

Any carers or visitors who support you, or a child or young person in your care, with everyday needs, can continue to visit. They should follow social distancing guidance where close or personal contact is not required.

They should do so unless they have any of the symptoms of coronavirus (a new continuous cough, a high temperature, or a loss of, or change in, their normal sense of taste or smell). 

If you are suffering from long-term medical symptoms related to Covid, you should, of course speak to your GP. However, if you are not happy with the care you have been given, you can contact the Patient Advice & Liaison Service (PALS) who can assist with any concerns you may have, provide independent advice and resolve problems. Tel: 01925 27 5512; Out of hours tel: 01925 66 2281 (24 hour voicemail); Email:

NHS services may also be delivered in a different way or in a different place than you are used to, for example via an online consultation, but if you do need to go to hospital or attend another health facility for planned care, extra planning and protection will be put in place. 

You should also continue to access support from the NHS Volunteer Responders if required, including help with shopping and medicines delivery, a regular, friendly phone call, and transport to and from medical appointments.

Visit the NHS Volunteer Responders website, or call 0808 196 3646, between 8am and 8pm to arrange support.

To kick-start your health, manage your weight or get exercising, visit the Livewire Lifestyle web page or call 0300 003 0818

Mental health

It is completely normal during these uncertain and unusual times to feel anxious or feel low.

Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus.

The Every Mind Matters website offers advice and practical steps that you can take to support your wellbeing and manage your mental health during this pandemic. 

If you urgently need to speak to someone about your mental health, you can call the NHS dedicated, 24-7 crisis line 0800 051 1508.

Warrington’s mental health awareness website – – has a directory of online, local and national support services available to help improve your mood, and details of what to do if someone is having a mental health crisis.

If you, or someone you know, is experiencing a mental health crisis, call Warrington's freephone helpline on 0800 051 1508. Lines are open 24 hours per day, seven days a week. 


There is financial support available for those who are self-isolating.

Recognising that self-isolation is one of the most powerful tools for controlling the transmission of coronavirus, a Test and Trace Support payment of £500 will ensure that those on low incomes are able to self-isolate with financial assistance.

Find out more about the payment, whether you're eligible, and how to apply on our self isolation webpage.

For employment and financial issues (including mortgagee arrears) visit the Citizens Advice Bureau website or email You can also call the National Advice line on 0300 3309 091

If you think you are in danger of losing your home or becoming homeless, visit the Housing Plus website. You can also email them at or call on 01925 444400.

Warrington Community Centres are located across the borough and offer a wide variety of activities, including money advice, exercise classes, luncheon clubs and craft session. You can find your nearest centre and find out what is happening in your area by visiting or calling 01925 818017.

Support if you’ve previously been shielding

If you are clinically extremely vulnerable, you could be at higher risk of severe illness from coronavirus.

Shielding has ended in England. Read the guidance for people who are clinically extremely vulnerable for what you should do now. It has information about:

  • social distancing from people you do not live with (even after you’ve had the vaccine)
  • working safely

We are working in partnership with Warrington Voluntary Action and other local organisations to deliver a 'Safe and Well' service to support you. We can advise and provide practical support on any of the issues outlined below.

How to access support

It is important that if you have trusted family, friends or neighbours who you are able to call on for help, and you should approach them if you need support. 

However, if you do not have access to trusted help, you can access our safe and well service. The service can help with things like:

  • if you are struggling to source food or collect prescriptions
  • if you are feeling worried or isolated and need someone to talk to
  • if you are struggling to cope with other practicalities to keep yourself safe and well

If you need help, advice or support, please let us know.

Complete our online form

Or, you can call us on 01925 443322.

There is also support available through local volunteers - find out more about Warrington Voluntary Action's Good Neighbour scheme.

Or, email the team at or call 01925 246880.

Can you offer some time to help?