Safe and well

We have established a 'safe and well' service, working with our community partners, to support vulnerable residents who will benefit from wellbeing checks.

These checks include telephone support, offering advice and reassurance to vulnerable people in the community. Where a person is unable to leave their home and has no family, friends, or appropriate support network, we will also ensure they receive essential items, such as food and prescriptions, plus other appropriate support to keep you safe and well within your home.

If you, or someone you know, needs help or support to stay at home during this time, please contact us immediately.

Do you need help or support? Complete our online form

Or call one of our dedicated coronavirus helplines: 01925 442441 or 01925 442443.

Please note:

Food parcels will consist of basic essential supplies, and will be delivered to your door. We are unable to do a full personalised shop. There may be an applicable charge.

Should I remain at home?

There are some people who are at increased risk of more severe illness from coronavirus, and are being advised by the government not to leave their homes.

People falling into this extremely vulnerable (or ‘shielded’) group include:

  1. Solid organ transplant recipients.
  2. People with specific cancers:
    • people with cancer who are undergoing active chemotherapy
    • people with lung cancer who are undergoing radical radiotherapy
    • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
    • people having immunotherapy or other continuing antibody treatments for cancer
    • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
    • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
  4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
  5. People on immunosuppression therapies sufficient to significantly increase risk of infection.
  6. Women who are pregnant with significant heart disease, congenital or acquired.

Anyone with one of the above conditions should have received a letter from their GP with advice about the strict guidelines they should follow to keep themselves and others safe.

You are also at increased risk if you are aged over 70 (regardless of medical conditions), or if you have an underlying health condition and are instructed to get a free flu jab each year on medical grounds. The government is advising these people to be particularly stringent in following social distancing measures.

If you fall into one of the above groups, or feel you need some help and support, please try where possible, to ask family, friends and neighbours to help with essential shopping. You can also do your shopping with an online supermarket and arrange for delivery.

If you don’t have anyone who can safely help you, please contact us immediately using the contact details above.

If you have not received a letter, but think you should be on the shielded patients list, to receive extra help and support, you can register yourself on the gov.uk website.

If you're identified as someone who should stay at home

You should:

  • Strictly avoid contact with someone who is displaying symptoms of coronavirus, including a new, continuous cough or high temperature 
  • Not attend any gatherings, including those with friends and family, in private spaces such as family homes, gardens etc.
  • Not go out for shopping, exercise, leisure or travel
  • Arrange for food and medication deliveries to be left at your door to minimise contact with other people
  • Use telephone or online services to contact your GP or other essential services
  • Keep in touch with friends and family using remote technology such as phone, internet and social media

Can you offer some time to help?