Housingplus is the council’s housing advice and homelessness service. It's a free service and offers a wide range of services for owner-occupiers, tenants who are renting their homes from social or private landlords, as well as private landlords and people who have lost or are in danger of losing their homes. Our aim is to prevent homelessness before it happens.

Telephone advice 

If you wish to speak to us directly please phone us on 01925 246868.

We operate a drop-in service at our office at the Gateway, 89 Sankey Street, Warrington, WA1 1SR and is open:

  • Monday, Tuesday, Thursday and Friday: 9am – 5pm
  • Wednesday: 9am – 12 noon and 2pm – 5pm (closed 12noon – 2pm for staff training)

Services for customers


If you're a Housingplus customer living in temporary accommodation, you can now pay rent and service charges by card either over the phone or at reception. We also still offer direct debits and we can take cash/cheques at reception.

IT support

In addition to our self-service computers, we now have a customer help desk with staff to help you access online applications, search for PRS property and set up email accounts etc. This service is available on request (where possible) or you can make an appointment with one of our customer service staff.

PO Box

We have a PO Box address if you don't have a fixed or settled address for receiving post. This is a free service available for Housingplus customers.

Links to other services

If we're unable to assist directly, then we'll always try to signpost you to other housing related services, such as: