Housingplus

Housingplus is the council’s housing advice and homelessness service. It's a free service and offers a wide range of services for owner-occupiers, tenants who are renting their homes from social or private landlords, as well as private landlords and people who have lost or are in danger of losing their homes. Our aim is to prevent homelessness before it happens.

Housing advice 

There's a very high demand for all types of housing and accommodation in Warrington, in all areas. This includes housing and accommodation for single people, couples and for families. Contact us immediately if you think you are at risk of being made homeless. The sooner you contact Housing Plus the more likely we will be able to help.

We provide a Drop-In Service at our offices at:

The Gateway, 89 Sankey Street, Warrington, WA1 1SR from 9am to 12pm, Monday to Friday.

Pre-arranged appointments are available from 2pm-5pm Monday to Friday.

You can also email housingadvice@warrington.gov.uk or call us on 01925 246868.

If you have an emergency out-of-hours, call us on 01925 444400.

When you attend our Drop-In Service you will initially be seen by a Housing Support Officer, who will carry out a 10 minute initial assessment to understand your situation and collect your basic information. The officer you meet may be able to resolve your query there and then, however, it is likely that they will refer your case to a Housing Options Caseworker for a full assessment.

An appointment will be made with the appropriate officer and you will be advised of the documents and information that you will need to bring with you to this appointment. It is important that you bring with you the documents requested as this will help us to help you.

Your Housing Options Caseworker will attempt to prevent your homelessness if you are threatened with homelessness within 56 days, or try to relieve your homelessness if you are homeless now.

Your Caseworker will carry out a full assessment of your housing and support needs and will develop with you a Personalised Housing Plan. We will also work closely with partner agencies to resolve your situation.

Services for customers

Payments

If you're a Housingplus customer living in temporary accommodation, you can now pay rent and service charges by card either over the phone or at reception. We also still offer direct debits and we can take cash/cheques at reception.

IT support

In addition to our self-service computers, we now have a customer help desk with staff to help you access online applications, search for PRS property and set up email accounts etc. This service is available on request (where possible) or you can make an appointment with one of our customer service staff.

PO Box

We have a PO Box address if you don't have a fixed or settled address for receiving post. This is a free service available for Housingplus customers.

Links to other services

If we're unable to assist directly, then we'll always try to signpost you to other housing related services, such as: