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Payphone Removal consultation 7 November 2016 – 2 December 2016

British Telecom (BT) has commenced a consultation on their proposals to remove 39 public payphones from within the Borough. The proposed removals are based on low usage over a significant period of time.

The 39 payphones which have been identified for removal are listed below, along with the number of calls made from the payphone in the last 12 months. Out of these 39 public payphones, 6 are red phone boxes and these are identified on the Ward and Parish maps below.

BT has placed consultation notices on the relevant payphones to inform our communities of these proposals. This gives our local communities the opportunity to feedback on the proposals and to adopt a traditional red ‘heritage’ phone box and make them an asset that local people can enjoy. More information can be found here There are examples of phone boxes within the Borough and other areas which have been adopted and are used for other purposes, such as a book exchange.

BT indicates that the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98 per cent of the UK having either 3G or 4G mobile coverage. This is important because as long as there is network coverage, it’s now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider. They also indicate that overall use of payphones has declined by over 90 per cent in the last decade.

Of the 39 payphone identified no emergency calls were made in the last 12 months. There are more facts and figures about payphones in Warrington below.

In Ofcom’s 2005 Review it states it is the responsibility of the local authority to consult on payphone removals on behalf of BT (whether the proposed removal of the phone box is agreed, objected to or whether the community wish to adopt the red phone box themselves).

The consultation process will begin on 7th November for 4 weeks, closing 2nd December.

We’d like to hear your views and you can get involved in the following ways:

  • Complete an online survey
  • Email
  • Request a paper copy
  • Write to Warrington Borough Council, Business Intelligence Service, Resources and Strategic Commissioning Directorate, Warrington Borough Council, New Town House, Buttermarket Street, Warrington, WA1 2NH

Your response will be confidential and the survey process complies with the principles of the Data Protection Act 1998.