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Bus passes

Bus passes for disabled people

Do I automatically qualify for a disabled person’s bus pass?

Many disabled people are entitled to either free or concessionary travel permits, depending on their impairment. If you're in receipt of either of the following then you will automatically qualify:

  • Disability Living Allowance Mobility Component at the Higher Rate
  • Scored 8 points or more for the 'moving around' and/or 'communicating verbally' parts of the personal independent payment
  • War Pensioner’s Mobility Supplement 

If you don't automatically qualify for a bus pass:

If you're a disabled person who can travel by bus without needing someone else’s help and you can provide sufficient evidence that you are a resident within Warrington, then you may be eligible for assessment for a disabled persons bus pass if you:

  • are blind or partially sighted
  • are profoundly or severely deaf
  • are without speech
  • have a disability, or have suffered an injury, which has a substantial and long-term effect on your ability to walk
  • do not have arms or have long-term loss of the use of both arms
  • have a learning disability - a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
  • would, if you applied for a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, have your application refused under section 92 of the Act (physical fitness) on grounds other than persistent misuse of drugs or alcohol.

Is there a charge for the pass?

No, the bus pass is issued free of charge.  There is a £10 charge to replace your bus pass if you have lost it, however, we will replace a stolen bus pass free of charge.

When can I use my bus pass?

On bus journeys starting or ending in Cheshire, Halton and Warrington:

  • Monday - Friday before 9.30am: Full fare
  • Monday - Friday between 9.30am - midnight: Free
  • Saturday, Sunday and bank holidays: Free 

The same concessions apply to Dial-a-Ride within Cheshire, and journeys on bus services going into Wales (providing the journey starts or ends in Cheshire, Halton or Warrington).

On bus journeys in the rest of England:

  • Monday - Friday between 9.30am – 11pm: Free
  • Saturday, Sunday and bank holiday: Free
  • All other times: Full adult fare (unless advised otherwise locally) 

Please note: Your pass is not valid for use on trains, trams, underground services, tours and excursions, sightseeing buses or National Express / coach services. 

How do I apply for a disabled persons pass?

You can apply in any of these ways:

Please return all completed forms to:

Contact Warrington, New Town House, Buttermarket Street, Warrington WA1 2NH

At the time of your application you must also provide:

  • proof of residence (dated within three months)
  • proof of age / identity 
  • one passport size quality photograph (taken within 1 month). Alternatively we can take your picture for you if you apply in person at Contact Warrington, Horsemarket Street, at a cost of £3.
  • proof of disability - acceptable forms of evidence are detailed on the application form. If you are unable to provide evidence we will contact your doctor or health specialist to confirm your disability. If this is not an option we will ask you to attend a face to face mobility assessment with Innovate Healthcare, we will write to you to explain this.

All bus passes will be posted direct to your home address usually within 21 working days of receipt of your application. This could be longer if we need to contact your doctor.

Your bus pass will be valid for up to a maximum of five years.  You must reapply for a new bus pass before the expiry date of your existing bus pass. If your disability is temporary, or is to be reassessed, we will write to you regarding this. 

Lost or stolen passes

A charge of £10 will be applied for a replacement pass.  Stolen passes will be replaced free of charge as long as a replacement application form has been completed and you are able to provide a copy of the crime letter issued by the police.

You must send us a completed replacement bus pass application form

Return your form to: Contact Warrington, New Town House, Buttermarket Street, Warrington WA1 2NH

You must provide: 

  • Your name, address and contact details
  • Your gender and date of birth
  • If the pass has been stolen, a copy of the police confirmation letter. If you cannot provide a confirmation letter your application will be treated as a lost pass and you must enclose the £10.00 replacement fee  

Your request for a replacement pass will be processed within 24 hours after the receipt of your completed application form and payment.

If you find your original bus pass before you receive your new one, and your payment has been processed, you are not entitled to a refund of the fee paid.  If your lost pass is found by a member of the public and returned to Contact Warrington before you have applied for a replacement, we will post your pass out to you.

In all cases, if your original pass is found after the issue of your replacement, you must return the original pass to the council for secure disposal. 

Moving in or out of Warrington

If you're moving in to Warrington, you must return your bus pass to your old council and apply for a pass from Warrington Borough Council.  If you are moving out of Warrington, you must return your bus pass to Warrington Borough Council and apply for a new pass from your new council.