CareCall is Warrington Borough Council’s personal alarm service which enables more than 3,600 residents to a maintain the freedom of independent living in their own homes. The Care Call Service operates 24 hours a day, 365 days per year. It is a busy multi-functional service answering and responding promptly and efficiently to incoming emergency calls/lone worker service, out of hour’s customer service calls and the provision and monitoring of Telecare equipment.

We are looking for an ambitious and innovative CareCall Team Manager to join the team and you will be joining us at an exciting time in our development as we further expand our services. This is a fantastic opportunity to be a part of shaping integrated Health and Social Care working with partners to improve outcomes and experiences for those living with frailty in Warrington. We are well on our way in achieving integration of the CareCall service with our Urgent Community Response team, delivering integrated Health and Social Care crisis response provision to the residents of Warrington.

The individual we are looking for to join the team is motivated, values led, dynamic, outcomes driven and compassionate. If this describes you then Warrington is place for you.

There is building management responsibility attached to this post.

About you

  • Operational Manager Experience

  • Customer service experience within a contact centre/response service

  • Operational Manager Experience
  • Flexible

  • Leadership Skills

  • Can work effectively under pressure

  • Motivational

  • Calm and Reassuring

  • Caring and Considerate

  • Commitment to equality and diversity

Our commitment to you includes:

  • A workforce development strategy, focused on continually developing our work force, providing you with the skills and tools you need to do your job confidentiality and effectively.

  • A high level of support from peers and senior staff.

  • The provision of high-quality effective supervision.

  • Commitment in promoting a good work life balance.

  • Culture in which you will be able to learn, develop and reflect.

Other benefits include:

  • Access to salary sacrifice car lease scheme - NHSH Fleet Solutions.

  • Warrington Rewards Scheme

  • Discounted Leisure pass

  • Generous annual leave allowance.

  • Attractive Cheshire Pension Scheme

If you wish to hear more about this post, please do not hesitate to contact or visit the team via Jackie Johnson – Service Manager 01925 443092/07306182853

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Warrington Borough Council is a Disability Confident employer