Senior Business Support Officer
****Internal applicants only****
This vacancy is open to internal staff only
This is a fantastic opportunity to join a great all age Commissioning and Contracts team in Warrington. The post is a permanent position within the Contracts and Commissioning Team structure. You will be the Senior Officer in the team which covers the Care Arranging, Direct Payments and Business Support functions reporting to the Care Arranging and Direct Payment Team Manager.
You will contribute to the delivery of a highly effective Direct Payment service by providing advice and support to those in receipt of or who have been referred for Direct Payments along with supporting the Direct Payment Officers and Team Manager through undertaking, monitoring, reconciling and auditing of Direct Payment accounts identified as high risk or complex. You will manage the reclaim process from Direct Payment accounts along with completing the payment runs for both Direct Payments and Individual Service Funds through the Mosaic system.
Over the next 6 months there are significant changes and developments associated with Care at Home Services. A key focus for you will be to work closely with both the Care Arranging Team, colleagues within the wider Commissioning and Contracts team and service providers to ensure effective and efficient care at home services are delivered to those assessed as requiring support.
We invest over £80m each year in care and support services for adults. The nature of the role means that you will sometimes work with other teams and contribute to different work streams including finance, IT/systems, care management, business transformation, financial assessment etc to ensure service packages are loaded correctly. You will lead on the investigations into discrepancies and variations of care packages taking corrective measures when necessary to ensure the data quality in Mosaic is fit for purpose and assist the Business Support Team Manger in the coordination and ongoing development and maintenance of the Mosaic System.
As an individual you will need the right values, excellent interpersonal skills and an ability to break down complex issues and processes into manageable and deliverable activity. Our future success will be dependent on working collaboratively and co-producing new responses to local challenges. You’ll need to be able establish and grow positive relationships with those inside and outside the council including Care providers and Service Users.
Successful candidates must be able to demonstrate a good understanding of Local Government and preferably Social Care plus experience in business and data/systems management.
If you would like an informal discussion about the role please contact Liz Wall, Business Performance Team Manager on 01925 443314 or via email.
Interviews are expected to take place week commencing 10th April 2023.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Warrington Borough Council is a Disability Confident employer