Managing your Garden Waste Subscription or reporting a problem is easy, just follow the guidance below.
Frequently asked questions
You can find answers to the most often asked questions on our dedicated Frequently Asked Questions page.
Garden Waste Subscribers
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Next collections
Future collections
Reporting a problem
My bin wasn't collected
Report a missed bin collection
I need a new or replacement bin
You can order a new or replacement bin online (this may be chargeable)
Order a new or replacement bin
Managing your account
Moving house
If you move house part way through the subscription year, you can transfer the subscription
- to your new home if it’s in Warrington
- you can do this online once you have been subscribed for 14 days
Do not take your green bin(s) to your new property when you move.
Transfer your subscription to a new address
If you move out of Warrington, you can’t transfer your subscription. We can’t refund you if you move house and no longer want a green bin collection, or if your new house has fewer green bins than your old house.
Cancelling your subscription
You can cancel your subscription at any time, but we won’t refund unless you cancel within 14 days of the date you subscribed. After this 14 day period, refunds will not be given.