What we're doing following a request for service

Following recent government advice concerning managing coronavirus (Covid-19) and to keep people at the lowest risk possible, we'll be facilitating business differently until further notice.  

Your request for our service will be reviewed and prioritised. Please send the advice letter to your neighbour when possible before compiling evidence via our noise diary or completing our online form. You may find that this may resolve the problem more quickly.

Diary sheet

Our noise diary should be downloaded and completed to record the disturbances for a couple of weeks.

The diary sheet must be filled out accurately, as there's a possibility that this will be used as evidence in possible legal action. Once you've completed the diary sheet, it must be signed and e-mailed to us. Where possible, we'll review the completed diary and contact you. 

Following current government guidance, the council has made changes to some face to face services. In particular, we will no longer be able to visit you in your home. Given these restrictions, our officers will identify the best course of action for your request for service. 

These are unique and challenging times for everyone, and we thank you in advance for your co-operation.