The CareCall service is a portable alarm which is linked to your home through your current home broadband or via a mobile sim card.
Pushing the button on your pendant or wrist strap will raise an alarm and make an emergency call to our control centre from anywhere in your home or garden.
If you need emergency help, our dedicated and expertly trained staff will be on hand to contact your friends, family or emergency services to get you the help you need when you need it..
Our control centre operates 24-hours a day, 365 days of the year, so you can rest assured that help is only a button push away should you need it.
How much does it cost?
You will need a unit that has a sim card built in. The cost of this unit is £5.20 a week, this cost includes maintenance and monitoring.
- If there is a second customer at the same house who requires a pendant, there is a one-off charge of £40
- If you require an extension lead to connect the unit to a plug socket, there is a one-off charge of £5
- You may need a key safe to be installed in the event that our team need to gain access to your property after you have raised an emergency. There is a one-off charge of £40 for this to be installed
Installation
All of our units can be installed in just a few minutes by one of our friendly staff. Our installer will visit your home to install the unit, we will contact you to arrange an appointment.
A one off installation charge of £10 will be added to your invoice.
Will the digital switchover impact me?
Between now and 31 January 2027 all telephone lines in England will be transferred over from analogue to digital lines. We will need to change your equipment before your new digital telephone line is upgraded.
We are currently in the process of exchanging all customers units and telecare equipment to a digital alternative in preparation for the switch over.
Before your telephone line is changed over to digital, you will be contacted by your telephone provider to arrange a date for the install.
If you receive a call from your provider and we haven’t been to your home to exchange your equipment, call the Carecall team on 01925 458000 and let us know you have received your digital change over date. We will then prioritise the exchange of your equipment to the digital version before your change over date with your telephone provider.
How to sign up
You will need to provide:
- Information regarding your health such as care, GP and medical details
- Emergency contact details
- Bank details, if you wish to pay for the service by direct debit
Sign up to the CareCall service online
If you're a doctor, nurse, occupational therapist, care provider etc., please complete the CareCall professional referral form to refer a person to the service.
CareCall professional referral form
If you wish to apply for the service and you are unable to do this online or don’t have the support of someone to complete it on your behalf, please contact one of our advisors on 01925 458000.