Rental costs
Landline unit
The weekly charge is £4 - this is the cost of the service which includes maintenance and monitoring.
GSM unit
If there is no landline in the property – this unit has a SIM card built in.
The weekly charge is £5 - this is the cost of the service which includes maintenance and monitoring.
Additional charges
If there is a second customer at the same house who requires a pendant, there is a one off charge of £40.
For a key safe to be installed, there is a one off charge of £40.
If you require an extension lead, there is a one off charge of £5.
Installation fees
All of our units can be installed in just a few minutes, either by yourself or by one of our friendly staff. If you choose to self-install, check out the videos on this page so that you know what to do when your unit arrives.
Self-installation
If you choose to install the unit yourself, a postal charge of £4 will be added to your invoice. We will post the unit to you within five working days. A set of instructions will be sent with the unit to advise on how to install this.
Home visit install
If you would prefer a CareCall installer to visit your home to install the unit, we will contact you to arrange an appointment. A one off installation charge of £10 will be added to your invoice.