The CareCall service is a portable alarm which is linked to your home through your current telephone line or WiFi network.

Pushing the button on your pendant or wrist strap will raise an alarm and make an emergency call to our control centre from anywhere in your home or garden.

If you need emergency help, our dedicated and expertly trained staff will be on hand to contact your friends, family or emergency services to get you the help you need when you need it..

Our control centre operates 24-hours a day, 365 days of the year, so you can rest assured that help is only a button push away should you need it.

Cost of the service

Rental costs

Landline unit

The weekly charge is £4 - this is the cost of the service which includes maintenance and monitoring.

GSM unit

If there is no landline in the property – this unit has a SIM card built in.

The weekly charge is £5 - this is the cost of the service which includes maintenance and monitoring.

Additional charges

If there is a second customer at the same house who requires a pendant, there is a one off charge of £40.

For a key safe to be installed, there is a one off charge of £40.

If you require an extension lead, there is a one off charge of £5.

Installation fees

All of our units can be installed in just a few minutes, either by yourself or by one of our friendly staff. If you choose to self-install, check out the videos on this page so that you know what to do when your unit arrives.


If you choose to install the unit yourself, a postal charge of £4 will be added to your invoice. We will post the unit to you within five working days. A set of instructions will be sent with the unit to advise on how to install this.

Home visit install

If you would prefer a CareCall installer to visit your home to install the unit, we will contact you to arrange an appointment. A one off installation charge of £10 will be added to your invoice.

Will the digital switchover impact me?

Between now and December 2025 all telephone lines in England will be transferred over from analogue lines to digital lines, this includes all telephone providers. To enable your Carecall / telecare equipment to work with the new digital lines, Carecall will need to change your equipment before your telephone line is upgraded.

Carecall are currently in the process of exchanging all customers units and telecare equipment to a digital alternative in preparation for the switch over. 

Before your telephone line is changed over to digital, you will be contacted by your telephone provider to arrange a date with you. If you receive a call from your provider and Carecall haven’t been to your home to exchange your equipment, contact the Carecall team on 01925 458000 and let us know you have received your digital change over date. The team will then prioritise the exchange of your Carecall equipment to the digital alternative prior to your change over date with your telephony provider. 

Protecting yourself from scams

If you receive any phone calls about your Carecall system and you are uncertain if the call is genuine. Please call 01925 458000 and we can confirm if we have made a call to you. For more information about protecting yourself and others from scams and fraud, you can find guidance on Age UK’s website

How to sign up

You will need to provide:

  • Information regarding your health such as care, GP and medical details
  • Emergency contact details
  • Bank details, if you wish to pay for the service by direct debit

Sign up to the CareCall service online 


If you're a doctor, nurse, occupational therapist, care provider etc., please complete the CareCall professional referral form to refer a person to the service.

CareCall professional referral form

Installation guides


Minor adaptations

The Warrington Home Improvement Agency (WHiA) may be able to arrange for simple adaptations to be made to your home (such as key safes, grab rails for the bath or stair rails etc.) for a small charge, without you needing an assessment from us.

Call 01925 246812 or email

Need help?

If you wish to apply for the service and you are unable to do this online or don’t have the support of someone to complete it on your behalf, please contact one of our advisors on 01925 458000.