Contacting us online

You can report a problem or issue online 24 hours a day, 7 days a week. We recommend reporting online as issues are logged straight away.

If you want to ask a question or send feedback and compliments, use General enquiries, feedback and compliments.

General enquiries, feedback and compliments

Report a problem or issue in your area

Make a council tax enquiry

Make a payment

Contacting us by phone

You can call our customer service team on 01925 443322, Monday to Friday 8:30am to 5pm.

Our out of hours service 5pm to 8:30am Monday to Friday, all day Saturday, Sunday and Bank Holidays is for emergency calls only.

If you want to ask a question or send feedback and compliments, use General enquiries, feedback and compliments.

Contacting us in person

You can make a face to face appointment with our customer service team by visiting our office:

1 Time Square
Warrington
WA1 2NT

We are open from 8:45am to 5pm Monday to Friday, excluding Bank Holidays.

Appointments are first come, first served for the same or next working working day and run from 10am to 2:30pm Monday to Friday, excluding Bank Holidays.

Contacting us by post

We cannot accept any post in person, please post items to:

Warrington Borough Council
East Annexe
Town Hall
Sankey Street
Warrington
WA1 1UH