From 31 May 2021 the new Official Injury Claims Portal has been introduced for drivers or passengers injured in road traffic accidents.
Claim compensation from the council
As part of the response to Coronavirus (Covid-19), our teams are currently working from home. Therefore, contact by email or telephone is preferred. You may experience delays if you contact us by post.
If you believe that you have been injured, or your property has been damaged or removed in error and that we are liable (at fault), then you can make a claim for compensation.
Please note that if your property or vehicle has suffered damage in the recent storms, we are not necessarily liable to pay compensation. We will only do so where there is evidence of our legal liability and investigations may take up to ninety days. Please report your loss to your own insurance company. They will respond to your claim and investigate the potential for a recovery from us on your behalf.
New compensation claims
Before you submit a claim
Please take the time to read the information below, to know when and how to make a claim.
How to submit a claim
Compensation claims against us will only be considered when all of the required information and evidence has been provided by you or your legal representative. This includes your personal and contact information, the date, time and location of the incident, photographs of the location, and any other supporting information available, such as witness statements or documentation which supports the loss you are claiming for.
For further guidance about making a claim, please see our guide. For information about how we use your personal information, please see our privacy notice.
Please note: If a claim is received with incomplete information or evidence this will delay the processing of your claim. Your claim will not be considered until all of the required information has been provided.
Ongoing compensation claims
If you need to provide additional information to support a claim you have already made, or have a query regarding a claim in progress, please contact us using the details below:
- Email: insurance@warrington.gov.uk
- Phone: 01925 443322 (8.30am to 5pm, Monday to Friday)
- Letter: Insurance Services, Warrington Borough Council, East Annexe, Town Hall, Sankey Street, Warrington, WA1 1UH
Please quote your claims reference number in all correspondence.
Please be aware that making a false claim for compensation is a criminal offence for which you can be prosecuted. We have a duty to safeguard public funds and will use the information you provide for the prevention and detection of fraud. We may also share your information with other bodies responsible for auditing or administering public funds for these purposes.