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If you believe that you have been injured, or your property has been damaged or removed in error and that we are liable (at fault), then you can make a claim for compensation. Alternatively, if you are claiming for property or vehicle damage, you may find it quicker and easier to report your loss to your own insurance company. They will respond to your claim and investigate the potential for a recovery from us on your behalf.
Please take the time to read the information below, to know when and how to make a claim.
Compensation claims against us will only be considered when all of the required information and evidence has been provided by you or your legal representative. This includes your personal and contact information, the date, time and location of the incident, photographs of the location, and any other supporting information available, such as witness statements or documentation which supports the loss you are claiming for.
For further guidance about making a claim, please see our guide. For information about how we use your personal information, please see our privacy notice.
Please note: If a claim is received with incomplete information or evidence this will delay the processing of your claim. Your claim will not be considered until all of the required information has been provided.
Please be aware that making a false claim for compensation is a criminal offence for which you can be prosecuted. We have a duty to safeguard public funds and will use the information you provide for the prevention and detection of fraud. We may also share your information with other bodies responsible for auditing or administering public funds for these purposes.