If you'd like advice regarding a consumer problem, contact Citizens Advice.
- Call the consumer helpline, Monday to Friday 9:00 am to 5:00 pm - 0808 223 1133 (Welsh speaking 0808 223 1144)
- Fill in the consumer query form
- Visit the Citizens Advice website for information on the types of consumer matters they deal with
Buying goods in Europe
The UK European Consumer Centre (UK ECC) can provide you with advice and information when shopping within the Internal Market of Europe.
For free consumer advice call 01268 88690 or visit ukecc.net
Complain to an ombudsman
An ombudsman is a person who investigates complaints about organisations for free. You can use an ombudsman to resolve a complaint without going to court.
As there are different ombudsmen for different industries use the Ombudsman Association to find the right ombudsman for your complaint.
Use an ombudsman service to complain about:
- communications (i.e. phones and internet)
- energy (i.e. gas and electricity)
- copyright licensing
Money advice
You can get free, independent help from the Money Advice Service about anything to do with money, i.e. managing debt.
Citizens Advice have guidance on taking a small claim to court.
Warrington Citizens Advice
Free independent confidential impartial advice