You can request a re-inspection to re-evaluate an issued star rating using our Request for a Re-Inspection Visit form. You should outline the case for re-inspection and indicate the actions taken to improve compliance or welfare since the last rating inspection. Your supporting evidence should relate to the actions we previously advised your business to take to ensure a higher star rating.
Appeals to a risk rating
Your business can dispute the star rating we've awarded if you feel the score didn't reflect the animal welfare standards and risk levels at the time of the inspection. An appeal can be made using our Request for An Appeal form.
We advise businesses to discuss their intention to appeal with our inspecting officer before submitting a formal written appeal. Our officer will explain how the rating was awarded, which may help resolve the need for a formal appeal. If you're still not satisfied with the risk rating score following an informal discussion with our inspecting officer, you can submit a formal appeal in writing to us.