Do I need to tell you my phone number?

Yes. You have to register a phone number. We’ll only contact you by phone to provide help for our services.


I’ve changed my address / email / telephone number. How do I change these online?

  1. Go to your My Warrington account

  2. Click on the welcome message in the top right corner of the screen

  3. You can change your address and phone number in 'My Profile' and your email address in 'Change Email'

  4. Confirm your new contact details

Registering for my  warrington account header

Important note

If you change your address, you must confirm this to our Council tax and Benefits teams in addition to recording this on My Warrington.

How secure is My Warrington account?

Your account is secure and encrypted. For extra security, when you register for a My Warrington account, we ask you to verify you are the account holder.


Will I ever be asked for my username or password by email or over the phone?

We may ask for your username (this is your email address) so we can identify you correctly on our systems. We will never ask you for your password.


How do I keep my account secure?

Do not share your password with anyone.


How will my personal information be used?

Read our Privacy Policy to find out how we use personal information.


When will I receive emails from you?

We only email you with progress updates for services you have told us you want to purchase, use and / or find out about.


If I opt in to receive information about the Council’s services, can I change my mind?

Yes, you can unsubscribe at any time. At the bottom of our emails there are links to 'Unsubscribe' or ‘Update my preferences’ so you can change the information you want to receive.


Will my personal details be sold to 3rd parties for commercial purposes?

No. Never.


Will I receive 'spam' email or mail as a result of signing up for a My Warrington account?



Why can’t I access these services without signing into My Warrington?

We have committed to moving our services online so you can self-serve 24 hours a day, 7 days a week. As part of this approach, our customers will need an email account. If you don’t already have an email account, we can help set one up in a matter of seconds. Within a matter of minutes, we’ll help you set up your ‘My Warrington’ account so you can access our online services.

Call into ‘Contact Warrington’, or visit your local Library for help to get started!

7 May 2021