Accessibility statement for MyWarrington
This accessibility statement applies to https://my.warrington.gov.uk/
This website is run by Warrington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email [email protected]
- call 01925 443322, phone lines are open from 8:30am to 6pm Monday to Friday and charged at local rate
We’ll consider your request and get back in touch with you. If you cannot view the map on our ‘contact us’ page, call us on 01925 443322 or email [email protected] for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email [email protected] or call 01925 443322 and ask for a member of the communications team who will be able to help you.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Details of how to contact us are on our contact us page.
Technical information about this website’s accessibility
Warrington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
We are aware of some issues and we are working our third party web developers to ensure these are investigated and fixed.
We know of the following issues:
- Container element is empty
- Role not inside the required context
- Page zoom is restricted
- Link without a text alternative
- Image without a text alternative
- Page language has not been identified
We plan to address the issues by the end of December 2021.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
Our forms are built and hosted through third party software and ‘skinned’ to look like our website.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
- A full review of all WCAG 2.1 AA issues as identified by our Siteimprove testing software
- This review found the issues in the CSV file
Preparation of this accessibility statement
This statement was prepared on 21 September 2020. It was last reviewed on 24 September 2021.
This website was last tested on 20 September 2021. The test was carried out by the Warrington Borough Council web team using the Siteimprove software.
You can read the full accessibility test report: