The Warrington health and social care system are pleased to announce that the new Rapid Community Response Service (RCRS) is in operation.

Service background

Not yet fully staffed to full capacity, the service is currently focusing on referrals from:

  • NWAS
  • The Hospital Discharge Team  
  • General Practice

The RCRS provide urgent (in two hours) assessment and support (in two days) for a short time, to help people recover and retain independence. The team is particularly important in during the current coronavirus pandemic as they may help people:

  • remain at home when things start to get very challenging or difficult
  • recover after a fall, accident, acute illness or operation that would otherwise put the person at risk of going into hospital
  • help people avoid going into hospital or residential care unnecessarily  
  • help people return home more quickly after a hospital stay

Services offered 

The RCRS team is made up of nurses, social workers, therapists and care staff who can triage, assess and support people during a crisis. People eligible for the service are:

  • adults over 18 years of age and living in Warrington
  • experiencing a crisis
  • at risk of hospital attendance/admission or residential care admission
  • medically safe to be treated/cared for in a community setting
  • in need of assessment/intervention within two hours (and are safe to wait for up to two hours)
  • people with these above needs who can benefit from the service, including older people, people who are frail, younger adults, people with dementia, people with mental health problems, people with a sensory impairment and people with a physical disability

We expect the team will likely focus on people aged over 65, who have an exacerbation to crisis point of a physical long-term condition(s).

Next steps

As we are one of seven national 'accelerator sites', and therefore part of a national development programme, we would welcome feedback on the service in terms of what is working well and how it can be improved.

Trigger criteria

  • adults over 18 years of age and a Warrington resident
  • experiencing a crisis at risk of hospital attendance/admission or residential care admission
  • medically safe to be treated/cared for in a community setting
  • in need of assessment/intervention within two hours (and safe to wait for up to two hours)

How the service operates

  • meet the trigger criteria
  • Contact RCRS - 01925 444220
  • Contact SIOC
  • triage document triggered
  • triage completed
  • clinical record opened
  • assigned to practitioner 
  • case discussion
  • plan of intervention
  • respond
  • deploy to patients address
  • assessment/intervention/support or NFA
  • decision tool completed
  • review
  • discharge from RCRS - ongoing services or NFA
Briefing document

Contact us

Tel: 01925 444220