Carecall Team

Carecall is Warrington Borough Council’s Community Alarm service which provides peace of mind to over 3,800 service users and their families. The service gives 24hr access to professional assistance at the press of a button. Carecall also monitors a full range of Telecare sensors that support people to remain safely and independently within their own homes.

In addition Carecall answers all incoming emergency calls to the Council during Out of Hours periods. Information is passed to Frontline workers, duty officers or contractor to ensure an appropriate, prompt service is provided to the residents of Warrington.

Support offered

The team offers support in many ways from contacting the emergency services in crisis situations to wishing Happy Birthday. Along with arranging physical help, operators offer emotional support to both service users and their families. Operators will make contact with GP’s, district nurses, social workers, family etc. on behalf of the service user.

Team structure

Our supportive team currently consists of a Team Manager, 2 x Team Leaders, 2 x Carecall Installer/Operators, 13 Operators, 3 x Assisted Living Operational Support workers, 1 x Out of Hours worker. The team are supported 24hr per day by the Team Manager or senior staff who cover a telephone on call rota.

Sensory & Telecare Team

The Sensory & Telecare team carry out assessments throughout the Warrington area, working with people of all ages. All workers on the team are skilled in assessing for assistive technology across all areas of Telecare, hearing and sight loss.

Roles and responsibilities

The team are responsible for carrying out strengths based assessments, which where appropriate, result in the installation of assistive technology to minimise risk and promote independence. The team work closely with Carecall to monitor calls raised from Telecare sensors and review where necessary.

Specialist workers

Specialist workers within the team are a Rehabilitation Officer for Visual Impairment, who offer kitchen skills training to promote independence and mobility training to enable access to the community.  There is also a Specialist Community Care worker for D/deaf who is trained to level 3 in British sign language.


Caseloads are manageable and monitored by regular 1-1 supervisions and mentoring.

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