It’s really important that you give us as much accurate information as possible. Extra details such as addresses, occupations, names of parents/spouses are really useful to help us find the right certificate.
If we can't produce a certificate which doesn't corroborate with the information you provide, we’ll give you a full refund.
We can't give you a refund if we produce a certificate which corroborates with the information you provided, but is actually not the one you were looking for. This is why we need as much accurate detail as possible.