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Problems with high hedges are best solved informally by talking with the owner of the hedge.
Keep a record of your attempts to solve the issue with the hedge owner. You will need this information if you want to complain to us about the hedge. You need to prove you have tried to solve the problem before contacting us.
You can find out who owns a piece of land or property by searching the Land Registry website.
Get more information about high hedges, including how to resolve differences with your neighbour and how to complain by visiting High Hedges on GOV.UK.
There are government regulations in place which guide how we deal with high hedge problems. For example, if you raise a complaint we cannot automatically order your neighbour to cut their hedge. The hedge would need to affect your ‘reasonable enjoyment’. The way that is decided is based on a number of factors and each case is different.
What the government regulations don’t cover:
The ‘two metres’ myth
It’s not true that all hedges have to be below two metres, or that you have to get permission to grow a hedge over two metres. We can’t automatically do anything if a hedge is over two metres.
We can only accept complaints about a hedge that is made up of at least two evergreen or semi-evergreen trees or shrubs, which are in a line with no big gaps in between. It must be at least two metres high and block out light to your home or garden.
You can complain whether you own or rent your home, but make sure you let your landlord know that you’re complaining to us. Make sure you tell us as much information as possible about the hedge and the problem but keep the information factual. We will send a copy of your complaint to your neighbour and their landlord if they have one.
You can have someone make the complaint on your behalf, such as a family member, friend or a professional adviser. This person will be our main contact, but they’ll still need to tell us your name and contact details, we cannot accept any anonymous complaints.
You’ll need to include:
Make sure that your plan:
If the hedge blocks out light make sure your plan:
A high hedge complaint costs £500, you must pay in advance before we can investigate. We can’t refund this fee. You can pay by cheque to Warrington Borough Council or by card over the phone, call 01925 443322.
You’ll need to download the high hedges complaint form fill it in, attach a plan and any photographs then send it to us.