Live Work Play newsletter
Sign up to our monthly Live Work Play newsletter where you can get the latest council news, events and updates straight to your inbox.
You can complain to our customer service team. Email email@example.com or call 0800 011 3644.
If you require help making a complaint, please visit the National Youth Advocacy Service (NYAS) website or call their helpline on 0808 808 1001.
Your social worker has the responsibility for collecting information about you and your family in order to plan services for you.
Information about you can only be shared with professionals who are involved with your care and welfare, such as teachers, your doctor and the police.
It’s okay to complain or say you are not happy about any part of the care you receive including your carers, social workers, youth workers or teachers. If we don't know about it, we can’t help and by speaking out you might even make things better for other children and young people too.
We always try to deal with complaints and compliments as quickly as we can and, where possible, we use them to improve our services.
NYAS are a children’s charity who work with children and young people to ensure that their voice is heard in important decisions which affect their lives.
Before making a complaint you could speak to an adviser to see if there's anything that can be done to resolve your issues, without making a formal complaint.
If you still want to make a formal complaint, a NYAS adviser can help you to write your complaint and will support you while it is being investigated.
Advocacy is a when a person you know and trust is assigned to speak and make decisions on your behalf about important decisions which affect your life.
An advocate can attend meetings with you, including children in care case reviews, personal education plans and child protection conferences.
An advocate will provide you with information on their rights and entitlements. Being an advocate is about representing your views and ultimately enables them to become decision makers.
If you think you need independent help please contact NYAS.
An independent visitor is there to be your friend and can help with consistency, support, advice and encouragement.
NYAS supplies independent visitors to visit, advise and befriend young people who are looked after by their local authority.