Appointments & Access to property

1. The appointment address must be in Warrington.
2. You must make sure someone is present at the property at the time of the appointment.
3. For health and safety reasons the person present at the property must be at least 16 years old.
4. No refund will be given if we cannot carry out the treatment due to the customer or appointed person being absent at the time of the appointment.
5. If you make a residential booking for a commercial property, we will not carry out any treatment and no refund will be given. If you want us to treat the property you will need to book again under the commercial option and pay the commercial charge in full. If you are a landlord making a booking for a property you do not live in you must make a commercial booking.
6. If we cannot complete the treatment because you have not followed the pre-visit instructions, no refund will be made. You will need to book and pay for a new appointment.
7. If we are unable to complete the treatment because we cannot access the property or area we need to treat we will give a 50% refund.
8. We only treat Wasp/Bee problems on the exterior of the property. If an active nest is discovered in the loft space there will still be an external access point we can use to treat the issue. A 50% refund will be given if any of the following occurs:
   • The point where the wasps/bees are entering the property is above gutter level and cannot be accessed by our team with the equipment used.
   • A report of a wasp problem is identified as bees and you do not wish to continue with a treatment.
   • The nest is an accessible honey bee’s nest and you wish to contact a local beekeeper for removal instead of continuing with a treatment.
   • When we inspect the problem and find the issue is foraging wasps/bees on a tree/bush and there is no accessible nest to treat.
9. If we attend a wasp/bee problem and there is more than one nest, you will need to pay the discounted rate for more than one nest at the time of the appointment. You can do this by card payment over the phone. If you cannot make a payment at the time of the appointment, you will need to rebook at a later date and pay the full charge for a new appointment.
10. We will not remove treated wasp nests.
11. We will only remove dead rodents where it is practicable for us to do so and only when attending as part of a scheduled treatment programme. We will not attend a property in-between scheduled visits or once the scheduled visits have been completed to remove a dead rodent. We reserve the right to refuse removal.
12. We do not accept any liability for loss, damage or injury to any domestic animals, birds, goods or equipment unless it was caused by negligence by us.

Payment

13. By making payment you accept the service and agree to these terms and conditions. You can pay online or over the telephone by credit /debit card (The payment will appear on your bank statement as ‘WBC MV Internet’ followed by the amount paid 
14. The services and charges are subject to change at any time.
15. When an additional, unbooked pest control treatment is required at the time we treat the initial pest problem, a new appointment will need to be made with the correct fee.
16. It is at our discretion whether additional treatments can be carried out during a visit, if this is possible then a card payment will need to be made over the phone at the time of the visit for any additional charges.

Cancellations/Rescheduling appointments

17. If you want to cancel your appointment and receive a refund please sign in to your My Warrington Account or call Contact Warrington on 01925 443322 – at least one full working day before the scheduled appointment (Monday to Friday) to receive a full refund. We do not accept cancellations via email.
    For example, if your appointment is on a:
    Monday, you will need to cancel on the Thursday before, by 5pm if phoning Contact Warrington or 11:59pm online.
    Thursday, you will need to cancel on the Tuesday before, by 5pm if phoning Contact Warrington or 11:59pm online.
    Bank holidays are non-working days so you will need to add an extra day.
18. If you need to reschedule appointment 2 or 3 in a treatment plan, call Contact Warrington on 01925 443322 at least 1 full working day before the scheduled appointment (Monday to Friday).
19. If we cannot keep an appointment, we will contact you as soon as possible to offer an alternative. If you are unable to make alternative arrangements then a full refund will be given.
20. If an appointment is missed because of events beyond our control, we cannot accept responsibility for any inconvenience or losses caused.

Refunds

21. Refunds will be given where cancellations are made by at least 1 full working day before a scheduled appointment.
    Working days are Monday to Friday, excluding bank holidays and weekends.
22. Refunds are processed within 2-3 working days and will be refunded by the original payment method. The payment may take 3-5 days to show on your account, this timescale is subject to your bank's processing time.

Privacy

23. To find out how we handle your information, read our privacy notice.