We’re aware of issues with some payments when using a Mastercard issued by RBS or Natwest. You may receive a message saying your payment has failed when it has been successful. Please check your account/statement before retrying your payment.
Problems paying your bill
If you're having trouble paying your council tax, it's important you take action and we'll do our best to help get you back on track.
One way that can help is to set up an affordable payment plan and as well as that check what discounts on your bill or Council Tax Support you could get.
Help and support
If you are having trouble paying your Council Tax bill, it's important you get all the help and advice you can. Visit our Money and debt advice page for advice and a list of organisations that could help.
If bankruptcy proceedings have been issued against you then please seek independent legal advice.
Make a payment plan
If you have looked at discounts and Council Tax Support and are still having trouble paying, setting up an affordable payment plan can help.
You can easily create your own payment plan online, you just need an account to do it.
You can create an online account if you don't have one, it's very easy and won't take long. Once you have created your account, you can manage your Council Tax online.
Look at our guide to creating an account to find out more.
Have you received a
You should pay your missed instalments to bring your account up to date.
If you have trouble bringing your account up to date then you can set up a payment plan to clear what you owe.
You need to pay your remaining full year's council tax.
If you have trouble paying your remaining full year's Council Tax then you can set up a payment plan to clear what you owe.
You need to pay what you owe.
You can set up a payment plan but this will include the court costs.
Collecting outstanding Council Tax
After a court summons we can use liability orders, attachment to benefit or earnings and enforcement agents to collect the Council Tax owed.