Q: How do I order an Allpay Card so I can pay my Council Tax by cash at my local store?
A: Email firstname.lastname@example.org to arrange to have one posted to you, or call into our offices at 1 Times Square and one of our reception team can arrange for one to be posted to you within 10 days
Q: Can I still use the Allpay Card that I had last year to pay this year’s bill?
A: Yes, as long as the account number on your card is still the same as the one on your bill. For Council Tax it begins 70 and for Business Rates it starts 10. If your account number has changed then please email email@example.com and we can arrange a new card to be issued to you
Q: Can I have an explanation of what my Council Tax is spent on?
A: For a full explanation of your bill visit Your Bill Explained. Your bill will also show a breakdown of charges for Parish Precepts, Police Authority, Fire Authority & Council services
Q: How do I dispute the banding of my property?
A: Contact the Valuation Office Agency on 03000 501 501 or via their website Valuation Office Agency - GOV.UK (www.gov.uk).
Please be aware that when you challenge your banding there is always a risk that it can increase a band as well as decrease
Q: Will my Direct Debit from last year be carried over for this year’s payment?
A: Yes, if your new bill states that your method of payment is "Direct Debit" then we will amend your payment amounts accordingly and continue to take payments on the dates stated.
If you pay by Standing Order, you will need to amend the amounts to be paid yourself at your bank
Q: Can you advise me on the various ways to pay?
A: On the reverse of your new bill you will find details of how to pay, or you can read them at Ways to pay your Council Tax | warrington.gov.uk.
The best and easiest way to pay is by direct debit, which you can set up by clicking the link above and choosing ‘Set up a direct debit’.
Please note - You can pay by cash at a Post Office but there may be a charge if you don’t have an Allpay Card. It is also not usual practice for us to accept cash at our offices
Q: Have I been granted a Single Person Discount as I am the only person over 18 living in my property?
A: On your bill, around half way down the page, it will state “Less 25% discount as only one adult is resident”, which means you are receiving the reduction.
If you feel you may be eligible for this discount and it hasn’t been applied, apply online at Apply for single person discount | warrington.gov.uk
Q: I have notified you of a change in my circumstances, but it is not showing on my bill?
A: Due to a current backlog of work, we have not actioned all changes before the bills were sent. We will action your changes as soon as we can, and send you an updated bill. If we need further information from you, we will also contact you – you don’t need to call us.