You will need to create an account before you can add in the details of your Council Tax, Housing benefit, Business rates or Landlord services.

We have guides on setting up and account and how to then add in the services you want to manage.

How to set up an account

Instructions for setting up an online account

Step 1

You need to visit our online account website and press the register now button.

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Citizen Portal Sign In or Register

Warrington Citizen Portal Sign in or Register

Step 2

You will need to complete the details of the registration form by giving us your personal contact details, setting a password and a security question.

Creating your password

You will need to create a password to keep your account secure. Your password needs to be at least 8 characters long and have at least one capital letter, one lowercase letter and one number or one special character.

Use letters you can remember

You could use a combination of letters and numbers you can remember  - A2bn*tA2

Use a phrase

You could use the first letters of a phrase eg. "I'm not very good at remembering passwords for websites" which would be Invgarpfw. You could use a line from a film or a song as long as there is 9 characters or more. We just need to make sure we have a mixture of letters, numbers and special characters so we get the password - Invg@rPfw

Pick memorable words

You could pick some words you would remember and change some letters to numbers. eg. Daisy Rabbit could make the password D41sy!R4bb1t

Please don't use passwords that would be easy to guess such as family names or dates of birth.

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Citizen Portal Personal Details

Add your personal details

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Citizen Portal Password

Add an account password

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Citizen Portal Security Question

Choosing a security question from the list

Step 3

You can add any services you wish in this part of the registration process. You can always skip this step and add them later.

Please read the guides further down this page so you know what information you will need to tell us.

 

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Citizen Portal Add Services

Adding services to your account

Step 4

We will send an email to the address you gave us. Please go to your email and look for the message we have just sent you. In it you will need to click the confirmation link to activate your account.

Can't find the email?

Please check your junk or spam folders to see if it is there.

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Citizen Portal Check Email

Checking your email address

Step 5

When you click the link on the email, your account will be registered and you can now Sign In with your Username and Password.

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Citizen Portal Sign In

Sign in

How to add services to your account

Please make sure you have set up an account first

Which service would you like to add?

Council Tax

Before you begin

We will ask you for some information from the following list to link your online account and your Council Tax account. You may not have all the details listed, however the more information you have the better.

  • Bank Account Number from the Direct Debit used to pay your Council Tax
  • Your Date of Birth
  • The email address you use for e-billing
  • Benefit Claim Reference
  • The day of the month your Council Tax instalment is due
  • The amount of the last Council Tax payment made
  • Your National Insurance Number
  • Your phone number
  • Your postcode
  • Your surname

How to add Council Tax

Follow these simple steps to add the Council Tax service to your account.

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Citizen Portal Sign In or Register

Sign in to the Citizen Portal

Step 2

Click on the 'My Services' Tab and Add Service and select Council Tax using the button, or

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Citizen Portal - My Services

My services

Step 3

Enter your Council Tax account number into the Council Tax Panel and click the Access Now button

 

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Add Council Tax Panel

Add Council Tax Panel

Step 4

We will ask you for some information related to the Council Tax account so we can then link your online and Council Tax accounts. Please answer the questions and click the Next Button

If we have enough information, we will link your Council Tax to your account and the website will take you back the My Services page.

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Request Access Questions

Request Access Questions

Step 5

If you don't have the information to continue, tick the don't have enough information box and click the next button.

At this point we can't verify the Council Tax account so we will send a letter to your address with a PIN number and instructions of how to use it to link your Council Tax Account.

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I don't have enough information tick box

I don't have enough information tick box

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Send me a PIN panel

Send me a PIN panel

Housing Benefit

Before you begin

We will ask you for some information from the following list to link your online account and your Housing Benefit. You may not have all the details listed, however the more information you have the better.

  • Council Tax Account Reference
  • Your Date of Birth
  • Your National Insurance Number
  • Your postcode
  • Your surname
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Citizen Portal Sign In or Register

Sign in the Citizen Portal

Step 2

Click on the 'My Services' Tab and Add Service and select Housing Benefit using the button, or

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Citizen Portal - My Services

My services

Step 3

Enter your Housing Benefit claim reference number into the Housing Benefit Panel and click the Access Now button

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Add Housing Benefit Panel

Add Housing Benefit Panel

Step 4

We will ask you for some information related to your Housing Benefit so we can then link your online and Housing Benefit accounts. Please answer the questions and click the Next Button

If we have enough information, we will link your Housing Benefit to your account and the website will take you back the My Services page.

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Access to Housing Benefit account - Enough information collected

Request Access Questions

Step 5

If you don't have the information to continue, tick the don't have enough information box and click the next button.

At this point we can't verify your Housing Benefit account so we will send a letter to your address with a PIN number and instructions of how to use it to link your Housing Benefit.

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I don't have enough information tick box

I don't have enough information tick box

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Housing Benefit - Not Enough Information Panel

Send me a PIN panel

Business Rates

Before you begin

We will ask you for some information from the following list to link your online account and your Business Rates account. You may not have all the details listed, however the more information you have the better.

  • Bank Account Number from the Direct Debit used to pay your Business Rates
  • The email address you use for e-billing
  • The day of the month your Business Rates instalment is due
  • The amount of the last Business Rates payment made
  • The phone number held on your account
  • Postcode as shown on the bill
  • Your Surname/Company name as shown on the bill
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Citizen Portal Sign In or Register

Sign in to the Citizen Portal

Step 2

Click on the 'My Services' Tab and Add Service and select Business Rates using the button, or

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Citizen Portal - My Services

My services panel

Step 3

Enter your Business Rates Account Reference number into the Business Rates Panel and click the Access Now button

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Add Business Rates Panel

Add Business Rates Panel

Step 4

We will ask you for some information related to the Business Rates account so we can then link your online account. Please answer the questions and click the Next Button

If we have enough information, we will link your Business Rates and online account and the website will take you back the My Services page.

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Business Rates - Enough information

Request Access Questions

Step 5

If you don't have the information to continue, tick the don't have enough information box and click the next button.

At this point we can't verify the Council Tax account so we will send a letter to your address with a PIN number and instructions of how to use it to link your Council Tax Account.

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I don't have enough information tick box

I don't have enough information tick box

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Business Rates - Not enough information

Send me a PIN panel

Landlord

Before you begin

We will ask you for some information from the following list to link your online account and your Landlord account. You may not have all the details listed, however the more information you have the better.

  • Bank Account Number used to receive benefit payments
  • Date of last Housing Benefit payment made to you
  • Two housing benefit reference numbers from two current tenants
  • The amount of the last Housing Benefit payment you received
  • Landlord name as it appears on the correspondance sent to you
  • Postcode where correspondance is sent to
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Citizen Portal Sign In or Register

Sign in to the Citizen Portal

Step 2

Click on the 'My Services' Tab and Add Service and select Landlord using the button, or

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Citizen Portal - My Services

My services

Step 3

Enter your Creditor Reference number into the Landlord Panel and click the Access Now button

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Add Landlord panel

Add Landlord Panel

Step 4

We will ask you for some information related to the Landlord account so we can then link your online accounts. Please answer the questions and click the Next Button

If we have enough information, we will link your account and the website will take you back the My Services page.

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Request access to Landlord Account - Enough Information

Request Access Questions

Step 5

If you don't have the information to continue, tick the don't have enough information box and click the next button.

At this point we can't verify the Landlord account so we will send a letter to your address with a PIN number and instructions of how to use it to link your accounts online.

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I don't have enough information tick box

I don't have enough information tick box

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Landlord Account - Not enough information

Send me a PIN panel