If a home to school transport application is refused, or the parent /carer feels the mode of transport offered by the local authority is unsuitable, you can appeal the decision.

Challenging the decision

The Parent/Carer can challenge the decision made on the basis of:

  • Entitlement
  • Distance measurement
  • Route Safety
  • Consideration of exceptional circumstances

Stage 1 - Review by a senior officer within 20 working days

A senior officer reviews the original decision to refuse transport and lets the parent/carer know of the outcome in writing. This must include detailed reasons for the decision made and if applicable, the option to escalate to Stage 2 of the review process (an appeal panel).

Parent challenges Stage 1 decision within 20 working days

You must let us know you want to challenge the Stage 1 decision within 20 working days and move to Stage 2. 

Stage 2 - Review by an appeal panel within 20 working days

An independent and qualified appeal panel considers the parent/carers appeal and the previous decisions made. The officer who made the previous decisions will not sit on the panel.

Outcome of Stage 2 review

The independent appeal panel sends its decision in writing to parent/carer within 5 working days. This will include how to escalate the case to the Local Government Ombudsman (LGO)