Registration

New users will be set up within 7 days of this request. (Except during holiday periods)

Once you are registered you will receive a further email from: info@smart-access-solutions.com (If you haven’t received this email, please check your Junk/Spam emails)

This will provide a link to download the app from the Google Play Store, or the Apple Store. It will also confirm your username and temporary password. The Password will need to be changed when you first login.

Using the Okey App

When you download the OKey app you will need to first choose your provider area, type ‘prod_warrington’ and this will find the correct location.

Fill in your username and temporary password as confirmed in the confirmation email. You must use capital letters for the first letter of your first and last name, e.g. "Bob Jones".

You will then be prompted to change your password. This should be a mixture of letters and numbers including a capital letter and also a special character.

Entry and exit

To open the cycle station - you must have internet connection, be logged into the app and have your Bluetooth turned on.

• Log into prod_warrington and press ‘Locks’ from the left hand menu, this will detect the lock.
• Click the open button.
• You will need to wait 2-3 seconds, when you hear the lock click, pull the door open.
• The door will automatically close. If the door does not close or lock, please report this to us on the email below.

To exit the cycle station – you must have internet connection, be logged into the App and have your Bluetooth turned on.

• Log into prod_warrington and press ‘Locks’ from the left hand menu, this will detect the lock.
• Click the open button.
• You will need to wait 2-3 seconds, when you hear the lock click, pull the door open.
• The door will automatically close. If the door does not close or lock, please report this to us on the email below.

Emergency entry/exit

Entry – If after several attempts, you are unable to get into the cycle station, please check your phone has internet connection and Bluetooth is turned on.

If you still cannot gain access, report the issue to cyclestation@warrington.gov.uk . In the unlikely event your bike is in the cycle station, speak to the security guards in the bus interchange (available 6:30am to 10:30pm). To enable you to gain access you will be required to provide personal information to the security team. They will assist you in getting your bike out of the cycle station. You will be required to provide personal information to the Security Team.

Exit – If after several attempts, you are unable to exit, please check your phone has internet connection and Bluetooth is turned on. If you still cannot get out, press the green exit button and push the door at the same time.

An emergency break glass is provided in the unlikely event this fails to open the door. In the event you have used the break glass, please email the address below, so we can fix the problem.

For any issues with the cycle station or app please email cyclestation@warrington.gov.uk