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Online forms: Bin collection issue

You can use this form to tell us if your black, blue or green bin has been missed, or you're experiencing any other issues with your bin collections which you feel we need to know about.

Before you report an issue to us, please check that:

Missed black bins

If your black bin has been missed we will normally organise to collect three extra sacks on your next collection day, however it will depend on the circumstances. 

  • Please note that the refuse team will only collect three extra sacks if your bin has been reported as missed, extra sacks will not be taken unless you have contacted us and we have agreed to collect them.
  • Please note we do not offer a service to return for any missed bins, returns are only done in exceptional circumstances and at our discretion.  

Missed blue or green bins 

If your blue or green bin has been missed we'll ensure that your bin is collected on your next usual collection day - Extra recyclable and garden waste can be taken to one of the community recycling centres.

  • Please note we do not offer a service to return for any missed bins, returns are only done in exceptional circumstances and at our discretion.

Assisted collections 

If you're registered with the assisted collection scheme we will return to collect your bin(s). Find out more about this scheme...

To report an issue with your bin collection you'll need to tell us:

  • Your name, address and contact details
  • Whether it's your bin which is affected or if you're reporting a missed bin or collection issue on behalf of someone else
  • What colour bin is the issue affecting
  • Which day of the week your collection day is
  • Whether it is just your bin, or if the whole street has been missed (if the whole street has been missed, please wait until 5.30pm before you report it)
  • If you are registered with the assisted collection scheme