On behalf of Warrington, our Mayor Cllr Maureen Creaghan, sends sincere condolences to Her Majesty The Queen and the Royal Family, following the death of HRH The Duke of Edinburgh, Prince Philip. Read the Mayor's full statement.
Noise complaints
What we can investigate
-
Loud music from neighbours
- Extractor fans e.g. from takeaway restaurants
- Shop delivery trucks at unreasonable hours
- Industrial machinery
- Entertainment
- Ventilation systems
- Alarms
- Factories
- Dog barking
- Construction and demolition
- Music from shops, pubs and clubs
What we can't investigate
Whilst all complaints are treated seriously, we can't investigate the following:
- Anonymous complaints*
- Noise from unknown sources
- Common domestic noise (e.g. lawn mowers, washing machines, hoovers etc.)
- Road traffic, railway or aircraft noise
- Emergency vehicles
- Fireworks in the street
- Traffic noise (including essential maintenance) - see the Highways England
- Railway noise (including essential maintenance) - see the Network Rail
- Aircraft noise - see the Civil Aviation Authority
*If you wish to make a complaint anonymously we'll still record the complaint but we won't be able to investigate as the law requires officers to assess the impact that noise has on the person who has complained.
What you can do
The most important thing you can do before contacting us is to try and contact your neighbour or the business yourself, explaining the issue and how it's affecting you.
Most importantly ask if they can do something about it. You'll probably find that in most instances they might be completely unaware that they are causing such a problem.
If you're a Golden Gates Housing Trust (GGHT) tenant please use their online form.
What we do following a request for service
Following recent government advice concerning managing coronavirus (Covid-19) and to keep people at the lowest risk possible, we'll be facilitating business differently until further notice.
Your request for our service will be reviewed and prioritised. Please send the advice letter to your neighbour when possible before compiling evidence via our noise diary or completing our online form. You may find that this may resolve the problem more quickly.
Diary sheet
Our noise diary should be downloaded and completed to record the disturbances for a couple of weeks.
The diary sheet must be filled out accurately, as there's a possibility that this will be used as evidence in possible legal action. Once you've completed the diary sheet, it must be signed and e-mailed to us. Where possible, we'll review the completed diary and contact you.
Following current government guidance, the council has made changes to some face to face services. In particular, we will no longer be able to visit you in your home. Given these restrictions, our officers will identify the best course of action for your request for service.
These are unique and challenging times for everyone, and we thank you in advance for your co-operation.